Customer Experience and Support
Benefits
24w PTO
Similar Jobs
See allTechnical Support Analyst 1
Experian
Global
Technical Support
Troubleshooting
CRM
Associate Customer Support Technician
Applied Systems
US
Customer Service
Troubleshooting
Communication Skills
Technical Support Engineer 1
Agiloft
US
Customer Support
Troubleshooting
Communication
Member Support Specialist
Hinge Health
US
Communication
Troubleshooting
Customer Service
IT Help Desk Technician
Darkhorse Tech
US
Troubleshooting
Customer Service
Technical Support
Duties and Responsibilities:
- Provide customer experiences to help troubleshoot basic technical problems via phone.
- Assist customers in troubleshooting issues with Schlage products.
- Escalate issues and guide customers through how-to inquiries.
Education and Development:
- Learn and maintain product knowledge of Allegion consumer products.
- Level up through continued education and knowledge of troubleshooting.
- Develop knowledge of reference material.
Why Work for Us?:
- Rewarding opportunity to help others with room to make an impact.
- Company that will invest in your professional development and promote work-life balance.
- Join an award-winning company Gallup Exceptional Workplace Award.
Allegion
Allegion specializes in security around the doorway and beyond, with over 30 brands and 12,000+ employees globally, selling products in 130 countries. They were awarded the Gallup Exceptional Workplace Award in 2024, recognizing their engaged workplace culture.