Execute against established collections and recovery strategies to improve key portfolio metrics.
Monitor ongoing performance and proactively identify trends, risks, and opportunities.
Support forecasting and performance tracking for collections and recovery channels.

Vendor Oversight & Management:

Manage day-to-day performance of third-party subservicers and collection agencies.
Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations.
Lead recurring performance reviews and operational meetings with vendors.

Performance Oversight & Improvement:

Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends.
Partner with internal analytics teams to translate data into actionable insights and operational improvements.
Identify, design, and implement process improvements to enhance collections outcomes, scalability, and borrower experience.

Forbright Bank

Forbright is a nationwide full-service bank and commercial lender focused on building a brighter future for clients and communities. The company offers a dynamic, high-energy, and inclusive culture with a focus on collaboration, flexibility, and giving back.

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