Key Account Manager

Responsibilities:

• Own retailer onboarding, launch planning, and critical path management from account setup through to live trading.
• Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specs, delivery requirements, promotional setup, and portal inputs.
• Manage day-to-day retail account relationships, ensuring retailer questions, risks, blockers, decisions, and follow-up actions are handled quickly and clearly.

Qualifications:

• Retail account management experience within FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products.
• UK retail environment knowledge, ideally across grocery, high street, or consumer health and wellness channels.
• Launch and execution discipline with strong stake holder management.

Team:

• You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Ops Director.
• The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably.
• The team is distributed across the UK, EU, and US, working remotely and cross-functionally.