Client Technical Operations I
Benefits
Unlimited PTO
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Position Summary:
- The Client Technical Operations I serves as the primary intake and Level 1 technical triage for all support cases.
- This role is responsible for investigating, documenting, and resolving issues within scope and escalating unresolved items.
- Works closely with internal teams and third-party stakeholders to ensure efficient identification and troubleshooting.
Responsibilities:
- Intake, triage, and perform Level 1 technical troubleshooting for production support cases via Salesforce queues.
- Provide frontline support for various internal teams and accurately document all steps and findings.
- Utilize tools like SQL, SoapUI, Postman, and interpret EDI formats to identify issues.
Qualifications:
- Bachelor's degree preferred and 2+ years of experience in dental RCM and EDI.
- Strong verbal and written communication skills and proficiency in MS Office.
- Ability to multitask with accuracy in a fast-paced environment.
DentalXChange
DentalXChange is a dental technology company specializing in electronic data interchange (EDI) and revenue cycle management (RCM) for dental claims. They foster a positive, inclusive culture with friendly co-workers and emphasize core values such as caring, humility, and feedback.