Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Provide first-level functional support for NextGen EPM, handling basic troubleshooting and user guidance.
Log and categorize support tickets, escalate complex issues to Tier 2 with complete documentation.
Assist with system navigation, password resets, and maintain simple troubleshooting guides.
Sutherland is a global business process outsourcing company providing support and technology solutions. The company fosters an energetic and driven culture with a focus on employee growth.
Manage operational excellence for technology delivery and timely generation of SLA reports.
Drive issue resolution, root cause analysis, and day-to-day production support for a mid-size HealthPlan.
Coordinate with offshore teams, vendors, and manage customer escalation resolution.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge. UST HealthProof, a trusted partner for health plans, has a global workforce of over 4,000 people built on simplicity, integrity, and leadership.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Lead the EDI Operations team to ensure reliable, day-to-day production operations and service standards.
Own departmental metrics, reporting, and process improvements to drive performance and quality.
Coordinate with internal teams and external partners to resolve complex issues and maintain client compliance.
DentalXChange provides EDI transaction processing and connectivity for dental and healthcare clients. The company values include actively caring, trying hard, being humble, and giving feedback, with a focus on reliability and continuous improvement.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.
Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Triage cases escalated from Tier 2 and interdepartmental teams to determine root cause of client-reported issues.
Resolve issues of varying complexity by querying production and CERT databases, performing in-depth troubleshooting and analysis of escalated cases through remote sessions.
Drive automation and process-improvement initiatives through the development of Python scripts and related tooling.
For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S.
Provide technical support to clients via cases and chat, ensuring efficient resolution.
Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
Collaborate with internal teams to accelerate issue resolution and deliver timely updates.
RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Provide world-class customer support to clients with application administration and configuration issues.
Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.
Resolve customer technical issues effectively through multiple support channels while maintaining professional communication.
Document interactions using a support ticketing system, capturing issue type, status, and resolution.
Meet or exceed performance metrics around productivity, quality, and overall customer experience.
Higher Logic is a leading provider of community and engagement solutions for customer and member-centric organizations since 2007. The company has experienced over 250% growth in 2020 and the Australia-based team has grown significantly since 2018, fostering a demographically and culturally diverse group of dedicated professionals.
Manage incoming calls, emails, and patient inquiries for a remote dental practice.
Schedule appointments, verify insurance, and handle patient check-in/out.
Maintain accurate patient records and communicate with dental staff.
SnappyCX provides remote staffing solutions for dental and medical practices. They operate with a remote team dedicated to matching skilled professionals with healthcare clients.
Become a subject matter expert on customer support topics.
Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders. The company is remote-first, headquartered in San Francisco, with employees across the US.
Provide high-quality technical support to customers across multiple channels, troubleshooting issues and investigating software behavior.
Learn and apply comprehensive product knowledge across Granicus solutions, and assist in case escalations and mentoring peers.
Participate in 24/7/365 on-call support rotations and collaborate with cross-functional teams to improve product efficiency.
Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and have been recognized as a top company to work for with a remote-first, inclusive culture.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.