Source Job

• Serve as the escalation point for complex issues, owning them from investigation through resolution.
• Write and run SQL queries to investigate transaction discrepancies and data problems.
• Use AI tools like Claude to accelerate root-cause analysis and document solutions.

Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.

• Own end-to-end implementation for new health system and payer partners, from kickoff through launch and early post-go-live support.
• Diagnose root cause of implementation issues in real time, distinguishing between data mapping, config errors, API failures, or product gaps, and route to the right team.
• Write and run scripts or queries (SQL, Python) to test and troubleshoot integrations, and hold credible technical conversations with partner engineering teams.

Limbic is the leading clinical AI company for mental healthcare, powering the world's largest deployment of patient-facing mental health AI with over half a million patients supported across the UK and US. The company has regulated the first AI diagnostic model for adult mental health as a Class IIa medical device, published in top-tier journals, won major awards, and advises governments globally on AI safety and medical devices.

• Triage incoming tickets from internal teams and clients to diagnose underlying problems.
• Ship fixes, automations, and small tools that solve immediate operational needs.
• Identify patterns across tickets and build durable solutions to prevent recurrence.

Extenteam is an AI-driven operations platform for short-term rental property managers. With over 80,000 properties, they combine AI automation with human-in-the-loop oversight.

• Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
• Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
• Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.

• Provide world-class customer support to clients with application administration and configuration issues.
• Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
• Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.

PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.

• Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
• Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
• Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.

Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.

• Configure Plenful for new customers and use cases, executing implementations and refining processes.
• Engage customers in meetings to gather feedback and guide timelines for seamless experiences.
• Collaborate with Sales, Account Management, Engineering, and Product to drive customer success and expansions.

Plenful builds an AI workflow automation platform for healthcare teams, backed by a $50M Series B from notable investors. They serve 90+ leading health systems across the US and are growing rapidly.

• Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
• Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
• Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.

Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.

• Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
• Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
• Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.

Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.

• Respond to customer inquiries and resolve technical issues via email and virtual meetings.
• Write basic to intermediate scripting queries to investigate customer data problems.
• Collaborate with cross-functional teams to escalate feedback and improve product.

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company has a collaborative culture where employees are invested in their growth and work with people who care about the mission.

• Directly own end-to-end delivery for 2-3 of our largest customer implementations, including build, testing, and go-live.
• Lead cross-functional triage of issues surfaced during implementations, translating customer-facing problems into well-scoped tickets for Product and Engineering.
• Increase implementation efficiency by designing process, tooling, and standards that help the team deliver more effectively.

Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz, aiming to transform how Credit Unions engage with members by providing affordable lending solutions. The company is rapidly growing and has a Professional Services team with a bias for Customer Success, working closely with Product and Engineering.

• Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
• Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
• Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.

Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.

• Ensure server environments meet service level agreements and administer Oracle Fusion applications and databases.
• Provide technical support, maintenance, and upgrades for vendor applications, including disaster recovery planning.
• Collaborate with developers, business users, and vendors to improve system performance and availability.

Navitus is a pharmacy benefit manager (PBM) alternative focused on reducing drug costs to make medications affordable. The company values diversity, growth, and collaboration, with a team-oriented culture.

• Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
• Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
• Maintain customer relationships, communicate effectively, and contribute to the knowledge base.

Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.

• Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
• Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
• Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.

Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.

• Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
• Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
• Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.

• Lead end-to-end deployment and technical onboarding of Britive platform for new customers, including integration with cloud providers, identity providers, and DevOps toolchains.
• Serve as the technical owner for assigned accounts post-go-live, driving adoption, managing escalations, and building technical cases for expansion.
• Deliver customer training, create enablement content, and act as the voice of the field into Product and Engineering teams.

Britive is a leader in cloud-native privileged access management, delivering a dynamic, agentless platform for zero standing privileges. The company is trusted by Fortune 500 organizations and is a high-growth startup backed by top-tier VCs.

• Work directly with external partners to understand technical use cases and guide integrations with APIs and datasets.
• Design, build, and ship production application and integration code against a PostgreSQL-backed GraphQL API.
• Collaborate with Datastore engineers, product managers, and scientific teams to translate partner needs into robust data models and tooling.

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. They offer at-home EEG and cardiopulmonary platforms for clinical development and precision diagnostics, and believe a diverse team builds more robust systems.

• Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
• Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
• Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.

Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.

• Provide first-level functional support and act as the first point of contact for NextGen EPM end users.
• Log, categorize, and triage support tickets following established workflows and SLAs.
• Troubleshoot common issues related to appointment scheduling, patient registration, and billing, escalating complex cases to Tier 2.

Sutherland provides business process outsourcing and technology management services. The company fosters a culture of energetic and driven individuals in a fast-paced environment.