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Responsibilities:
- Provide application and process support to users, troubleshooting issues and escalating to IT as needed.
- Monitor the department inbox, triage requests, and suggest system improvements based on trends.
- Train users, document processes, and participate in testing and implementation activities.
Qualifications:
- Minimum 2 years of customer service experience; publishing experience a plus.
- Excellent communication, time management, and customer service skills.
- Intermediate Excel skills, detail-oriented, analytical and adaptable to change.
Additional Information:
- The salary for this position is $65,000.00, eligible for annual profit award or bonus.
- Full-time employees are eligible for comprehensive benefits including medical, dental, vision, 401(k), and more.
Penguin Random House LLC
Penguin Random House is the leading adult and children's publishing house in North America, the UK, and many other regions, committed to quality and innovation across all genres. With nearly 300 publishing brands and imprints, their vibrant, diverse international community values excellence and diversity.