Customer Service Representative

Responsibilities:

• Manage timely order validation and modifications to meet unique customer requirements, mitigating service impacts and financial risks.
• Handle customer inquiries across multiple channels, ensuring adherence to communication standards and resolving issues effectively.
• Work collaboratively with departments like Sales and Finance, leveraging technology such as Delivery Ware and EDI for prompt responses.

Qualifications:

• Preferred associate’s or bachelor’s degree with at least one year of customer service experience in a service industry.
• Proficiency in Excel, Word, and PowerPoint, with prior SAP experience being an advantage for managing high-volume work accurately.
• Strong interpersonal and problem-solving skills, with the ability to work independently or in team settings to support business strategies.

Additional Information:

• This remote role operates Monday through Friday from 8am to 5pm CT, focusing on creating positive B2B customer experiences.
• The company offers competitive benefits including health plans, a 401(k) with company contribution, and flexible time off, within an inclusive culture with numerous ERGs.
• Fortune Brands emphasizes fair pay and equal opportunity, encouraging applicants to explore their innovations in water, outdoors, and security markets.