Provide high quality customer care via phone and email in a fast-paced B2B environment, managing order validation and modifications for significant sales revenue.
Respond to inquiries on order status, inventory, product info, and discrepancies, using critical thinking to develop resolutions that meet customer experience standards.
Collaborate with cross-functional departments such as Pricing, Sales, and Finance, and utilize technology like SAP and EDI to efficiently handle customer requests and ensure accuracy.
Provide high-quality customer care through inbound calls and emails to resolve product and warranty questions.
Use technology and apply basic mathematics to assist with product identification, troubleshooting, and repair guidance.
Document interactions accurately and meet daily performance targets for call quality, handling, and productivity.
Fortune Brands Innovations, Inc. is an industry-leading company focused on home, security, and digital products, with a driving purpose to elevate every life by transforming spaces. The company supports an inclusive culture that empowers its team to think big, learn fast, and make bold decisions, with numerous Employee Resource Groups fostering a sense of belonging.
Serve as primary contact for customers, sales, and internal teams to ensure accurate order fulfillment and high satisfaction.
Manage order workflows, resolve service issues, and support processes like account setup and equipment tracking.
Generate reports, maintain records, and investigate credits or returns to drive operational efficiency.
Calyxo, Inc. is a medical device company that develops innovative treatments for kidney stone disease. The company is led by experienced executives and fosters a dynamic, diverse, and high-achieving team environment.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
LesBaird Consulting LLC provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company delivers tailored solutions that align with each client’s unique goals and organizational needs.
Manage order approval, collections, and cash application for assigned customers.
Handle collection calls, emails, and provide credit information as the main customer contact.
Partner with sales and other internal teams to resolve customer issues and reconcile accounts.
MasterBrand is the leading North American residential cabinet business, shaping living spaces for nearly 70 years. The company has a culture of continuous improvement, supported by over 14,000 associates across more than 20 facilities and offices.
Resolve escalated customer service issues by advocating with internal departments for satisfactory resolutions.
Utilize multiple Windows-based programs to capture complaint facts, manage data, and follow up via phone, email, or text.
Find creative solutions that balance customer and company interests when negotiating and implementing concessions.
Advanced Services Inc. (ASI) has been providing customer service for GE Appliances consumers since 1990, resolving their questions and concerns. The company has a culture of celebrating and rewarding employees, positioning talent for career growth, and is powered by a commitment to inclusion, diversity, and a Zero Distance philosophy that values every individual's contribution.
Update and maintain partner account plans, identifying areas for improvement and providing superior customer service throughout the partnership lifecycle.
Respond to inquiries and service requests, tracking communications to solve partner trends and supporting metrics like call wait times and email response times.
Support new partner deployments, monitor staffing and credentialing processes, and assist with partner feedback, communications, and task tracking to ensure operational performance.
IDEMIA Public Security is a division of IDEMIA Group, providing secure and trusted biometric-based solutions globally, including public security, justice, travel, and access control. It employs over 4000 people worldwide and operates in a dynamic, innovative environment that values talent and fosters collaboration.
Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries, analyze payment history/notes, and communicate statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. They are Great Place to Work certified and have been in business for over 35 years, working with some of the world’s most known brands.
Respond promptly to customer inquiries via phone, email, and chat platforms to assist with bookings, changes, and general questions.
Resolve customer concerns with professionalism and efficiency while maintaining accurate records and coordinating with suppliers and internal teams.
Stay informed about travel policies, destinations, and industry changes to ensure a smooth and stress-free client experience.
The company is a full-service travel planning organization dedicated to delivering personalized, seamless vacation experiences for clients worldwide, offering everything from all-inclusive resorts to custom itineraries. It operates with a fully remote, client-focused team, emphasizing expert service, deep industry knowledge, and a supportive, travel-oriented culture.
Provide exceptional customer service through timely, accurate, and courteous responses.
Quickly assess customer needs through active listening and critical thinking for first-call resolution.
Serve as a flexible, solution‑oriented point of contact, resolving customer requests from intake through completion.
CareScout, a division of Genworth Financial, Inc., simplifies and dignifies the aging experience by creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support. They are a Fortune 500 provider of products, services and solutions with a boundless energy, creativity, and agility dedicated to redesigning this system.
Respond to client inquiries and provide timely, professional support via email, phone, and online platforms.
Assist with coordinating scheduling, reservations, and service requests while maintaining accurate client records in internal systems.
Track and follow up on open requests to ensure resolution and collaborate with internal teams for a smooth client experience.
Sara operates in the travel, hospitality, or event-related services sector, providing client assistance and support coordination. It offers a flexible remote work environment with a supportive and collaborative team culture, focusing on growth and onboarding support.
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Demonstrate a personal commitment to producing high-quality work
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Takes incoming calls from customers concerning post purchase related issues or concerns.
Displays professional, courteous demeanor when handling customer calls.
Provides prompt, efficient service for all customer inquiries.
Turn5 is a large and fast-growing e-commerce retailer in the Greater Philadelphia area. Best known for award-winning e-commerce platforms, they engage muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences.
Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
Educate customers on Rev’s products, features, and best practices.
Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.
Enter, process, and acknowledge orders from all customers using EDI software and Netsuite.
Serve as the primary day-to-day contact for customers regarding order status, changes, and inquiries.
Proactively identify opportunities to improve order accuracy, efficiency, and the overall order-to-cash process.
Unreal is on a mission to unjunk the world, starting with chocolate. They use real, simple ingredients, no artificial anything, way less sugar, and unbelievable taste. They are shaking up an old-school industry, winning over a devoted fanbase, and showing up on more and more shelves every day.
Assist with managing client communications, inquiries, and follow-ups to maintain positive client interactions.
Support coordination tasks including scheduling, updates, and maintaining accurate records of client interactions.
Collaborate with team members to ensure a consistent and positive client experience throughout the process.
Aisles & Abroad operates in the travel reservations industry, providing client-focused coordination services. The company offers a supportive and collaborative team environment with opportunities for growth based on performance.
Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.
Responsible for solving tickets per week across various Remote verticals.
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and a future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Work with the Global Operations regional managers to develop and oversee group benefit programs.
Coordinate benefit processing and create strong partnerships with the benefits broker and vendors.
Assist employees with benefits & compensation and evaluate & design new corporate benefit plans.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With innovation as one of their core values, they have built Automation and AI capabilities into the requirements for every role.
Resolve complex consumer issues and advise first-level representatives in a fast-paced environment.
Assist policy holders with billing questions, policy changes, and provide informed recommendations.
Collaborate effectively using strong communication and problem-solving skills to create a positive customer experience.
TP is a global digital business services company that helps top brands streamline their business sustainably. With over 500,000 employees in 300+ languages, it fosters a collaborative culture focused on employee growth and a positive work environment.