Resolve escalated customer service issues by advocating with internal departments for satisfactory resolutions.
Utilize multiple Windows-based programs to capture complaint facts, manage data, and follow up via phone, email, or text.
Find creative solutions that balance customer and company interests when negotiating and implementing concessions.
Advanced Services Inc. (ASI) has been providing customer service for GE Appliances consumers since 1990, resolving their questions and concerns. The company has a culture of celebrating and rewarding employees, positioning talent for career growth, and is powered by a commitment to inclusion, diversity, and a Zero Distance philosophy that values every individual's contribution.
Provide exceptional customer service through timely, accurate, and courteous responses.
Quickly assess customer needs through active listening and critical thinking for first-call resolution.
Serve as a flexible, solution‑oriented point of contact, resolving customer requests from intake through completion.
CareScout, a division of Genworth Financial, Inc., simplifies and dignifies the aging experience by creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support. They are a Fortune 500 provider of products, services and solutions with a boundless energy, creativity, and agility dedicated to redesigning this system.
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Demonstrate a personal commitment to producing high-quality work
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.
Make outbound calls to patients, members, and customers to schedule appointments, assess risk, and conduct surveys.
Provide empathetic support by explaining benefits and insurance information, helping patients make informed healthcare decisions.
Utilize strong computer and communication skills to adhere to daily schedules while maintaining patient privacy and security.
Carenet Health is a healthcare engagement company that integrates human touch with data-driven technology to improve healthcare experiences and outcomes. It is a sizable organization that fosters collaboration, creativity, and innovation, with an entrepreneurial culture focused on empowering growth through trust, opportunity, and accountability.
Provide expert technical troubleshooting for K12-provided equipment and software across phone, chat, email, and SMS support channels.
Deliver outstanding customer service and support for the K12 learning systems, handling order and replacement management for materials and equipment.
Escalate unresolved technical issues to the appropriate Tiered support teams promptly and maintain knowledge of proprietary systems and hardware.
The company provides a suite of K12 learning systems and business applications for education. It is a company with a remote call center environment, focusing on collaborative, team-oriented work and high-quality customer service.
Resolve complex consumer issues and advise first-level representatives in a fast-paced environment.
Assist policy holders with billing questions, policy changes, and provide informed recommendations.
Collaborate effectively using strong communication and problem-solving skills to create a positive customer experience.
TP is a global digital business services company that helps top brands streamline their business sustainably. With over 500,000 employees in 300+ languages, it fosters a collaborative culture focused on employee growth and a positive work environment.
Connect with customers via phone/email/chat/social media to resolve questions/concerns.
Calmly attempt to resolve and de-escalate any issues.
Respond to requests for assistance and/or possible processing payments.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees speaking 300+ languages, they emphasize community support, client satisfaction, and environmental responsibility.
Drive success in a high-volume, outbound sales environment.
Meet daily outbound sales production and monthly quality goals.
Identify eligibility, then consistently close enrollments.
CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They are the single largest provider of energy solutions in North America, with offices in over 60 cities in the U.S. and Canada, tailoring efforts to fit clients' specific needs.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Fields customer inquiries by finding innovative ways to respond.
Provides excellent customer service through active listening.
Works with confidential customer information and treats it sensitively.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees, they focus on streamlining business in meaningful and sustainable ways, supporting communities, clients, and the environment.
Schedule and coordinate activities of healthcare workers.
Screen and hire caregivers; promote the employer’s brand.
Answer calls and provide excellent customer service.
Cloverleaf Care is a rapidly expanding healthcare services company in the US. The company seems to have a positive and encouraging culture, valuing its employees and prioritizing client care.
Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries, analyze payment history/notes, and communicate statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. They are Great Place to Work certified and have been in business for over 35 years, working with some of the world’s most known brands.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
LesBaird Consulting LLC provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company delivers tailored solutions that align with each client’s unique goals and organizational needs.
Takes incoming calls from customers concerning post purchase related issues or concerns.
Displays professional, courteous demeanor when handling customer calls.
Provides prompt, efficient service for all customer inquiries.
Turn5 is a large and fast-growing e-commerce retailer in the Greater Philadelphia area. Best known for award-winning e-commerce platforms, they engage muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences.
Manage inbound customer calls, providing expert guidance through the loan application process.
Make outbound calls to customers to encourage the completion of loan applications as necessary.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™ platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions, and they maintain an environment of inclusion and culture where their employees can thrive.
Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.
Answer customer calls and address requests concerning services and products.
Utilize various systems and tools to assist customers and use sales expertise to make recommendations.
Use problem-solving skills to identify and solution customer’s technical issues.
DIRECTV has been at the forefront of entertainment for nearly three decades. They are focused on their people, vendors, and customers, and are committed to providing unparalleled entertainment experiences where, when and how people want it.
Answer inbound sales and service calls, focusing on helping customers and enhancing their experience.
Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
1-800 Contacts aims to simplify and make vision care accessible and affordable. They have an award-winning culture and continue to develop innovative products, with ownership by KKR, a private equity investment company.
Respond promptly to customer inquiries via phone, email, and chat platforms to assist with bookings, changes, and general questions.
Resolve customer concerns with professionalism and efficiency while maintaining accurate records and coordinating with suppliers and internal teams.
Stay informed about travel policies, destinations, and industry changes to ensure a smooth and stress-free client experience.
The company is a full-service travel planning organization dedicated to delivering personalized, seamless vacation experiences for clients worldwide, offering everything from all-inclusive resorts to custom itineraries. It operates with a fully remote, client-focused team, emphasizing expert service, deep industry knowledge, and a supportive, travel-oriented culture.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.