Enjoy making outbound calls and reaching out to patients, members, and customers.
Have a passion for helping patients make decisions that will enhance their healthcare experience.
Make welcome calls and assist members and patients with benefits and insurance information.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
Guiding them toward scheduling their care assessments.
Giving them the encouragement they need to take that next step.
Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. They value the expertise and dedication of their team members and show it through a competitive and supportive package.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Connect with customers via phone/email/chat/social media to resolve questions/concerns.
Calmly attempt to resolve and de-escalate any issues.
Respond to requests for assistance and/or possible processing payments.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees speaking 300+ languages, they emphasize community support, client satisfaction, and environmental responsibility.
Schedule, confirm, cancel, and reschedule radiology appointments across multiple imaging modalities like MRI and CT in a high-volume contact center.
Handle complex patient interactions with independent reasoning, prioritizing and solving problems within defined workflows and escalation guidelines.
Accurately document all patient interactions in designated systems while complying with HIPAA and organizational policies at all times.
Carenet Health provides healthcare support and patient engagement services, connecting patients with medical resources and scheduling. The company fosters a collaborative and innovative culture, empowering employees through trust, opportunity, and accountability in a market-leading environment.
Provide outstanding digital and phone-based patient support with empathy and professionalism, guiding them through treatment plans and lab work.
Review and interpret lab results under provider guidance, order labs, and communicate medical information to patients.
Schedule telehealth appointments, maintain EHR documentation, and serve as a liaison between patients and healthcare providers.
Ways2Well is a healthcare leader focused on regenerative and preventive medicine, using data and technology to deliver personalized patient care. The company is a growing, mission-driven organization that fosters a collaborative and innovative work environment for its team.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.
Provide high-quality customer care through inbound calls and emails to resolve product and warranty questions.
Use technology and apply basic mathematics to assist with product identification, troubleshooting, and repair guidance.
Document interactions accurately and meet daily performance targets for call quality, handling, and productivity.
Fortune Brands Innovations, Inc. is an industry-leading company focused on home, security, and digital products, with a driving purpose to elevate every life by transforming spaces. The company supports an inclusive culture that empowers its team to think big, learn fast, and make bold decisions, with numerous Employee Resource Groups fostering a sense of belonging.
Drive success in a high-volume, outbound sales environment.
Meet daily outbound sales production and monthly quality goals.
Identify eligibility, then consistently close enrollments.
CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They are the single largest provider of energy solutions in North America, with offices in over 60 cities in the U.S. and Canada, tailoring efforts to fit clients' specific needs.
Support the onboarding process of new groups from application through to successful enrollment.
Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers.
Partner with internal team members to ensure a smooth, high-satisfaction experience for customers.
SimplyInsured aims to eliminate fear in health insurance by making it transparent and accessible, specifically working with small businesses. The company is a growing, Y-Combinator-backed startup with over 20,000 customers and a values-based culture focused on radical transparency and high standards.
Take inbound calls from patients, providers and members
Support members with their insurance needs, questions or concerns
Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Perform outbound calls to enroll or reauthorize individuals into a medically designed food box program.
Provide empathetic, patient-focused customer service while interacting with patients, providers, and pharmacies.
Adhere to daily schedules, maintain excellent communication, and utilize strong computer skills including Microsoft Outlook and Word.
Carenet Health delivers positive healthcare experiences and improves outcomes by integrating human touch with data-driven technology across the consumer journey. It is an entrepreneurial company that fosters collaboration, creativity, and innovation, interacting with 1 in 3 Americans daily.
Provide exceptional customer service through timely, accurate, and courteous responses.
Quickly assess customer needs through active listening and critical thinking for first-call resolution.
Serve as a flexible, solution‑oriented point of contact, resolving customer requests from intake through completion.
CareScout, a division of Genworth Financial, Inc., simplifies and dignifies the aging experience by creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support. They are a Fortune 500 provider of products, services and solutions with a boundless energy, creativity, and agility dedicated to redesigning this system.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Demonstrate a personal commitment to producing high-quality work
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.
Engage potential patients over the phone and provide information about our healthcare service.
Assist patients in navigating the program app/website and address any technical issues.
Record and maintain accurate patient information in our system, including insurance and clinical updates.
Aviary is a healthcare company focused on leveraging technology to improve clinical outcomes. The job posting does not mention company size or discuss company culture.
Answer inbound calls from English and Spanish-speaking members respectfully and empathetically to help them feel confident and informed.
Resolve core member issues by explaining benefits coverage, finding providers, updating accounts, and connecting members to programs like virtual care.
Own issues end-to-end using established workflows, accurately document interactions, and meet quality and satisfaction expectations.
Included Health simplifies healthcare by combining virtual and in-person care with expert navigation and technology to help members get the right care at the right time. It is a rapidly expanding company focused on raising the standard of healthcare for everyone, offering integrated care guidance, advocacy, and access across everyday, urgent, primary, behavioral, and specialty care.
Schedule and coordinate activities of healthcare workers.
Screen and hire caregivers; promote the employer’s brand.
Answer calls and provide excellent customer service.
Cloverleaf Care is a rapidly expanding healthcare services company in the US. The company seems to have a positive and encouraging culture, valuing its employees and prioritizing client care.
Coordinating and distributing benefit enrolment information and confirming eligibility
Responding to inquiries related to coverage options with a client-first approach
Preparing and explaining customized benefit plans using a structured needs-analysis process
AO Globe Life is the largest distribution system of Globe Life and American Income Division, operating across the United States and Canada. With a focus on customer needs, they promote professional growth and career opportunities, aiming to protect families.