Answer inbound calls from English and Spanish-speaking members respectfully and empathetically to help them feel confident and informed.
Resolve core member issues by explaining benefits coverage, finding providers, updating accounts, and connecting members to programs like virtual care.
Own issues end-to-end using established workflows, accurately document interactions, and meet quality and satisfaction expectations.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish.
Educate and guide patients through the end-to-end medication refill process.
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams.
Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.
Perform outbound calls to enroll or reauthorize individuals into a medically designed food box program.
Provide empathetic, patient-focused customer service while interacting with patients, providers, and pharmacies.
Adhere to daily schedules, maintain excellent communication, and utilize strong computer skills including Microsoft Outlook and Word.
Carenet Health delivers positive healthcare experiences and improves outcomes by integrating human touch with data-driven technology across the consumer journey. It is an entrepreneurial company that fosters collaboration, creativity, and innovation, interacting with 1 in 3 Americans daily.
Answer a high volume of inbound calls and ensure every interaction is respectful and solution-oriented.
Own the member's journey, including researching and resolving complex cases.
Guide members in accessing services, facilitating access to virtual care and connecting them to healthcare resources.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care. They offer numerous opportunities for career advancement and professional development.
Accurately manage patient referral intake, insurance verification, and prior authorization workflows to ensure smooth care initiation.
Serve as a primary bilingual point of contact for patients and families, providing empathetic support and guiding them through scheduling and billing inquiries.
Develop and maintain standard operating procedures while collaborating with clinical and revenue cycle teams to improve operational efficiency.
Ladder Health reimagines early childhood developmental care by delivering proactive, holistic, and family-centered support for children with or at risk of developmental delays through a virtual-first care model. We partner with pediatricians, health systems, and payers to close access gaps and offer personalized care for families.
Maintain ongoing caseload of individuals to promote engagement and achievement of health goals.
Use relationship-based strategies to support members with social support navigation.
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care - clinical, behavioral, and social - in partnership with community organizations. Their model empowers clinicians and care teams to provide compassionate, high-impact care and leverages AI and automation to reduce administrative burden.
Serve as a non-clinical patient navigator, building relationships and helping patients overcome barriers to care while coordinating with providers.
Engage high-risk patients remotely to close care gaps, educate on health plans, and connect them with medical and community resources.
Document interactions in EHR systems, meet key performance indicators, and collaborate with clinical teams to support whole-person health outcomes.
Guidehealth is a data-powered, performance-driven healthcare company that uses AI and predictive analytics to improve patient health and provider fulfillment while making care affordable. The company is physician-led, fully remote, and operates a centralized Managed Service Organization focused on outcomes and value-based care.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
Provide guidance in health insurance and employer benefits across multiple channels.
Help new customers with onboarding and health plan selection.
Assist members with care journey issues, provider selection, and claims.
Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It has been remote-first since day one, with a fully distributed team across the U.S.
Communicate with patients via phone, email, and text to answer questions, reschedule appointments, and verify insurance.
Maintain high call quality and performance metrics while collaborating with internal teams to ensure a seamless patient experience.
Utilize EMR systems, manage documentation, and follow call center protocols with a calm, organized approach in a fast-paced environment.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments across over 60 clinics in 7 states. The company fosters a collaborative, patient-first culture guided by values of compassion, teamwork, and a commitment to growth.
Urrly helps members get the care they need by booking, confirming, and following up on appointments using AI. They ensure a more objective and equal opportunity hiring process for all.
Initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process.
Meticulously logging phone calls, case statuses, and documents into the online document management software.
Ensuring efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is recognized as one of the Best Places to Work for consecutive years. They serve their community with compassion and excellence, empowering their employees to deliver real results for their clients in a collaborative, innovative, and high-accountability environment.
Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.
Bilingual (Spanish and English) and excellent communication skills.
Leadership capabilities, self-starter.
Positive attitude and growth mindset.
Global Elite Empire Consultants is a third-party recruiter. They are looking for goal-oriented individuals with leadership potential to join their rapidly growing company.
Enjoy making outbound calls and reaching out to patients, members, and customers.
Have a passion for helping patients make decisions that will enhance their healthcare experience.
Make welcome calls and assist members and patients with benefits and insurance information.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
Global Elite Empire Consultants is a third-party recruiter. They are looking for goal-oriented individuals with leadership potential to join their rapidly growing company.
Answer, screen, and route incoming calls to the appropriate team member
Maintain regular communication with clients and respond to questions
Request and obtain medical records and billing statements from providers
The Ward Law Group is a firm where your work truly matters, serving the community with compassion and excellence. They foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes, with locations in Miami Lakes, Manhattan, and Orlando.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, chats, and emails.
Manage multiple concurrent conversations and tasks while maintaining strong organization and prioritization.
Take ownership of complex issues, using structured problem-solving and clear communication to drive resolution.
Owner builds an AI-native system that local business owners use to run their businesses, starting with restaurants, by combining website, online ordering, CRM, and POS tools. The company has a team in the low hundreds, comprised of top talent from leading SMB software companies, and operates as a remote-first, global organization.
Make outbound calls to patients, members, and customers to schedule appointments, assess risk, and conduct surveys.
Provide empathetic support by explaining benefits and insurance information, helping patients make informed healthcare decisions.
Utilize strong computer and communication skills to adhere to daily schedules while maintaining patient privacy and security.
Carenet Health is a healthcare engagement company that integrates human touch with data-driven technology to improve healthcare experiences and outcomes. It is a sizable organization that fosters collaboration, creativity, and innovation, with an entrepreneurial culture focused on empowering growth through trust, opportunity, and accountability.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.