Accurately manage patient referral intake, insurance verification, and prior authorization workflows to ensure smooth care initiation.
Serve as a primary bilingual point of contact for patients and families, providing empathetic support and guiding them through scheduling and billing inquiries.
Develop and maintain standard operating procedures while collaborating with clinical and revenue cycle teams to improve operational efficiency.
Ladder Health reimagines early childhood developmental care by delivering proactive, holistic, and family-centered support for children with or at risk of developmental delays through a virtual-first care model. We partner with pediatricians, health systems, and payers to close access gaps and offer personalized care for families.
Urrly helps members get the care they need by booking, confirming, and following up on appointments using AI. They ensure a more objective and equal opportunity hiring process for all.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Answer inbound calls from English and Spanish-speaking members respectfully and empathetically to help them feel confident and informed.
Resolve core member issues by explaining benefits coverage, finding providers, updating accounts, and connecting members to programs like virtual care.
Own issues end-to-end using established workflows, accurately document interactions, and meet quality and satisfaction expectations.
Included Health simplifies healthcare by combining virtual and in-person care with expert navigation and technology to help members get the right care at the right time. It is a rapidly expanding company focused on raising the standard of healthcare for everyone, offering integrated care guidance, advocacy, and access across everyday, urgent, primary, behavioral, and specialty care.
Answer a high volume of calls a day using a multi-line phone.
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Access HealthCare's Patient Access Specialists collaborate with health organizations and doctor offices to schedule appointments and provide patient support over the phone. They seek dependable candidates with a passion for helping others and a high call volume experience.
Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish.
Educate and guide patients through the end-to-end medication refill process.
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams.
Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.
Handle warm inbound and warm outbound calls and contact new leads within 5 minutes of submission.
Follow call scripts to qualify interest and book appointments and conduct follow-ups with existing leads.
Schedule appointments accurately, confirm patient details, and log call outcomes in CRM systems.
20four7VA provides offshore independent contractors delivering remote services to clients worldwide. They focus on developed markets such as the United States, the United Kingdom, Canada, and Australia, offering a vibrant community and constant support.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Enjoy making outbound calls and reaching out to patients, members, and customers.
Have a passion for helping patients make decisions that will enhance their healthcare experience.
Make welcome calls and assist members and patients with benefits and insurance information.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
Handle inbound patient calls as your primary responsibility
Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
Document patient interactions accurately in our systems after each call
Mochi Health is building an AI-driven marketplace that makes healthcare discoverable, connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Their platform gives patients transparent pricing, personalized medication management, and long-term access to their own medical records.
Serve as a non-clinical patient navigator, building relationships and helping patients overcome barriers to care while coordinating with providers.
Engage high-risk patients remotely to close care gaps, educate on health plans, and connect them with medical and community resources.
Document interactions in EHR systems, meet key performance indicators, and collaborate with clinical teams to support whole-person health outcomes.
Guidehealth is a data-powered, performance-driven healthcare company that uses AI and predictive analytics to improve patient health and provider fulfillment while making care affordable. The company is physician-led, fully remote, and operates a centralized Managed Service Organization focused on outcomes and value-based care.
Contact members via phone to schedule clinical assessment visits.
Effectively communicate service offerings and answer member questions.
Maintain performance accountability around member enrollment and participation.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. With a leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
Provide outstanding digital and phone-based patient support with empathy and professionalism, guiding them through treatment plans and lab work.
Review and interpret lab results under provider guidance, order labs, and communicate medical information to patients.
Schedule telehealth appointments, maintain EHR documentation, and serve as a liaison between patients and healthcare providers.
Ways2Well is a healthcare leader focused on regenerative and preventive medicine, using data and technology to deliver personalized patient care. The company is a growing, mission-driven organization that fosters a collaborative and innovative work environment for its team.
Serve as a liaison between contracts, patients, and care teams.
Ensure effective communication and identify areas of concern.
Support the delivery of high-quality patient care.
SnappyCX connects experienced Patient Coordinators with care teams, providing comprehensive solutions in the healthcare sector. We are a remote company focused on effective communication, identifying areas of concern, and supporting the delivery of high-quality care.
Ensuring accurate and timely documentation in the EHR system.
Collaborating with cross-functional teams to support patient care and billing efficiency.
Phoenix Med Health is an innovative physicians network delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes. Phoenix Med Health has 50+ full-time healthcare clinicians and is rapidly expanding the house-call network model with telemedicine.
Make outbound calls to patients, members, and customers to schedule appointments, assess risk, and conduct surveys.
Provide empathetic support by explaining benefits and insurance information, helping patients make informed healthcare decisions.
Utilize strong computer and communication skills to adhere to daily schedules while maintaining patient privacy and security.
Carenet Health is a healthcare engagement company that integrates human touch with data-driven technology to improve healthcare experiences and outcomes. It is a sizable organization that fosters collaboration, creativity, and innovation, with an entrepreneurial culture focused on empowering growth through trust, opportunity, and accountability.
Manage provider schedules and prepare charts for upcoming home visits.
Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.
Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.
Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.
Utilize telephonic outreach to contact families and help them get enrolled with Imagine’s app-based technology.
Effectively communicate Imagine services and overcome parent/family objections.
Support telephonic outreach to non-engaged and engaged patients.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans.