Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.
Provide outstanding digital and phone-based patient support with empathy and professionalism, guiding them through treatment plans and lab work.
Review and interpret lab results under provider guidance, order labs, and communicate medical information to patients.
Schedule telehealth appointments, maintain EHR documentation, and serve as a liaison between patients and healthcare providers.
Ways2Well is a healthcare leader focused on regenerative and preventive medicine, using data and technology to deliver personalized patient care. The company is a growing, mission-driven organization that fosters a collaborative and innovative work environment for its team.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Accurately manage patient referral intake, insurance verification, and prior authorization workflows to ensure smooth care initiation.
Serve as a primary bilingual point of contact for patients and families, providing empathetic support and guiding them through scheduling and billing inquiries.
Develop and maintain standard operating procedures while collaborating with clinical and revenue cycle teams to improve operational efficiency.
Ladder Health reimagines early childhood developmental care by delivering proactive, holistic, and family-centered support for children with or at risk of developmental delays through a virtual-first care model. We partner with pediatricians, health systems, and payers to close access gaps and offer personalized care for families.
Maintain ongoing caseload of individuals to promote engagement and achievement of health goals.
Use relationship-based strategies to support members with social support navigation.
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care - clinical, behavioral, and social - in partnership with community organizations. Their model empowers clinicians and care teams to provide compassionate, high-impact care and leverages AI and automation to reduce administrative burden.
Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish.
Educate and guide patients through the end-to-end medication refill process.
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams.
Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.
Manage provider schedules and prepare charts for upcoming home visits.
Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.
Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.
Provide guidance in health insurance and employer benefits across multiple channels.
Help new customers with onboarding and health plan selection.
Assist members with care journey issues, provider selection, and claims.
Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It has been remote-first since day one, with a fully distributed team across the U.S.
Enjoy making outbound calls and reaching out to patients, members, and customers.
Have a passion for helping patients make decisions that will enhance their healthcare experience.
Make welcome calls and assist members and patients with benefits and insurance information.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
Regularly engage with patients and track their adherence to their care plans.
Closely monitor your patients' device readings and dig into any out-of-bound values.
Maintain meticulous records of patient interactions, and program details.
Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most.
Utilize active listening and written communication skills to interact with and support patients.
Manage all care coordination needs, including assisting with platform sign up and scheduling appointments.
Conduct a clinical needs assessment to develop a plan of action for each member.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies as a leading provider of mental health services, providing care for 10 million people.
Answer a high volume of calls a day using a multi-line phone.
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Access HealthCare's Patient Access Specialists collaborate with health organizations and doctor offices to schedule appointments and provide patient support over the phone. They seek dependable candidates with a passion for helping others and a high call volume experience.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Build trusting relationships with patients and providers to address health questions, care needs, and social determinants of health.
Assist with care coordination, including referrals, appointment scheduling, and linking patients to community resources, while escalating medical issues appropriately.
Accurately document all interactions in electronic health records and utilize various technology platforms to manage tasks and meet performance indicators.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient health. The physician-led company, which uses AI and predictive analytics, focuses on operational excellence and empowers partners to deliver high-quality, value-based care.
Answer a high volume of inbound calls and ensure every interaction is respectful and solution-oriented.
Own the member's journey, including researching and resolving complex cases.
Guide members in accessing services, facilitating access to virtual care and connecting them to healthcare resources.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care. They offer numerous opportunities for career advancement and professional development.
Ensuring accurate and timely documentation in the EHR system.
Collaborating with cross-functional teams to support patient care and billing efficiency.
Phoenix Med Health is an innovative physicians network delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes. Phoenix Med Health has 50+ full-time healthcare clinicians and is rapidly expanding the house-call network model with telemedicine.
Initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process.
Meticulously logging phone calls, case statuses, and documents into the online document management software.
Ensuring efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is recognized as one of the Best Places to Work for consecutive years. They serve their community with compassion and excellence, empowering their employees to deliver real results for their clients in a collaborative, innovative, and high-accountability environment.
Handle inbound calls and professionally market the practice to new inquiries.
Register new patients and guide them through the onboarding process.
Maintain accurate patient records within Elation EMR and the Hint app.
I am sorry, but the company description is not available in the job posting. The posting focuses on the responsibilities and requirements of the Medical Virtual Assistant role.
Connect with customers via phone/email/chat/social media to resolve questions/concerns.
Calmly attempt to resolve and de-escalate any issues.
Respond to requests for assistance and/or possible processing payments.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees speaking 300+ languages, they emphasize community support, client satisfaction, and environmental responsibility.
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.