Source Job

• Serve as a non-clinical patient navigator, building relationships and helping patients overcome barriers to care while coordinating with providers.
• Engage high-risk patients remotely to close care gaps, educate on health plans, and connect them with medical and community resources.
• Document interactions in EHR systems, meet key performance indicators, and collaborate with clinical teams to support whole-person health outcomes.

Guidehealth is a data-powered, performance-driven healthcare company that uses AI and predictive analytics to improve patient health and provider fulfillment while making care affordable. The company is physician-led, fully remote, and operates a centralized Managed Service Organization focused on outcomes and value-based care.

• Provide outstanding digital and phone-based patient support with empathy and professionalism, guiding them through treatment plans and lab work.
• Review and interpret lab results under provider guidance, order labs, and communicate medical information to patients.
• Schedule telehealth appointments, maintain EHR documentation, and serve as a liaison between patients and healthcare providers.

Ways2Well is a healthcare leader focused on regenerative and preventive medicine, using data and technology to deliver personalized patient care. The company is a growing, mission-driven organization that fosters a collaborative and innovative work environment for its team.

• Regularly engage with patients and track their adherence to their care plans.
• Closely monitor your patients' device readings and dig into any out-of-bound values.
• Maintain meticulous records of patient interactions, and program details.

Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most.

• Build trusting relationships with patients and providers to address health questions, care needs, and social determinants of health.
• Assist with care coordination, including referrals, appointment scheduling, and linking patients to community resources, while escalating medical issues appropriately.
• Accurately document all interactions in electronic health records and utilize various technology platforms to manage tasks and meet performance indicators.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient health. The physician-led company, which uses AI and predictive analytics, focuses on operational excellence and empowers partners to deliver high-quality, value-based care.

• Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns.
• Use motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues.
• Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination.

VitalCaring is a leading provider of home health and hospice services. Founded in 2021, it has over 65 locations across the country and is committed to fostering a culture of support, growth, and excellence for its team.

• Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish.
• Educate and guide patients through the end-to-end medication refill process.
• Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams.

Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.

• Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
• Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
• Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.

Aledade exists to empower independent primary care by creating value-based contracts across a wide variety of health plans. They were founded in 2014 and have become the largest network of independent primary care in the country. They have a collaborative, inclusive, and remote-first culture.

• Manage provider schedules and prepare charts for upcoming home visits.
• Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
• Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.

Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
• Research customer issues and find workable solutions
• Provide response to inquiries including scheduling appointments, referral inquiries

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Efficiently triage incoming phone calls with professional phone etiquette.
• Provide support for call center staff and resolve issues promptly.
• Effectively communicate issues and solutions to members and pharmacies.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.

• Support proactive care coordination services for patients with complex chronic conditions.
• Conduct patient outreach, maintain care plans, and support documentation compliance.
• Coordinate communication between patients, providers, and healthcare partners.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and improving quality of life.

• Provide empathetic, patient-centric support through phone, email, and in-app messaging.
• Act as a liaison between patients and providers, relaying critical information.
• Guide patients through scheduling, telehealth services, and general inquiries.

Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.

• Conduct research to understand healthcare needs and identify ways to reach caregivers.
• Perform telephonic outreach to enroll children in care and ensure onboarding.
• Collaborate with healthcare professionals to support patient re-engagement.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans.

• Conducting outbound telephonic outreach to patients to support medication adherence, address barriers to care, and promote engagement with their healthcare plan.
• Assisting patients in navigating healthcare services, including coordination of prior authorizations, benefit inquiries, and referrals to appropriate care resources.
• Supporting care gap closure activities by identifying members in need of medication reviews, refills, or preventive services and coordinating appropriate follow-up.

Guidehealth is a data-powered healthcare company focused on operational excellence with the goal to make healthcare affordable, improve patient health, and restore fulfillment of practicing medicine for providers. The company is growing and innovative adapting to evolving business needs, and supporting cross-functional initiatives.

• Enjoy making outbound calls and reaching out to patients, members, and customers.
• Have a passion for helping patients make decisions that will enhance their healthcare experience.
• Make welcome calls and assist members and patients with benefits and insurance information.

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

• Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments and care coordination activities.
• Coordinates and schedules nurse case management activities, including assessments, follow-ups, and interdisciplinary care team meetings.
• Supports accurate documentation by ensuring required scheduling and encounter-related data is entered into designated systems.

Fallon Health is dedicated to providing equitable, high-quality, coordinated care to its members and is consistently recognized as a top health plan for member experience, service, and clinical quality. With roots dating back to 1977 in Worcester, Massachusetts, they focus on government-sponsored health insurance programs and value diversity and inclusion.

• Provide guidance in health insurance and employer benefits across multiple channels.
• Help new customers with onboarding and health plan selection.
• Assist members with care journey issues, provider selection, and claims.

Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It has been remote-first since day one, with a fully distributed team across the U.S.

• Conduct in-depth telephonic assessments to understand patient needs.
• Develop individualized care plans and guide patients through treatment goals.
• Document clearly and accurately in the EHR and care-management systems.

Guidehealth is a data-powered healthcare company. They aim to make healthcare affordable and improve patient health with AI and predictive analytics. They operate with agility, encouraging cross-training and development to ensure employees thrive.

• Perform telephonic outreach to enroll and engage patients and establish connection as primary point of contact.
• Develop and implement care plans addressing the unique needs of patients.
• Connect members to appropriate resources such as housing assistance, transportation, food security, and community support programs.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.

• Act as the primary point of contact and care advocate for patients, families, facility partners, and providers.
• Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication.
• Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system.

Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.