Answer inbound calls from English and Spanish-speaking members respectfully and empathetically to help them feel confident and informed.
Resolve core member issues by explaining benefits coverage, finding providers, updating accounts, and connecting members to programs like virtual care.
Own issues end-to-end using established workflows, accurately document interactions, and meet quality and satisfaction expectations.
Included Health simplifies healthcare by combining virtual and in-person care with expert navigation and technology to help members get the right care at the right time. It is a rapidly expanding company focused on raising the standard of healthcare for everyone, offering integrated care guidance, advocacy, and access across everyday, urgent, primary, behavioral, and specialty care.
Enjoy making outbound calls and reaching out to patients, members, and customers.
Have a passion for helping patients make decisions that will enhance their healthcare experience.
Make welcome calls and assist members and patients with benefits and insurance information.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
Manage provider schedules and prepare charts for upcoming home visits.
Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.
Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.
Make outbound calls to patients, members, and customers to schedule appointments, assess risk, and conduct surveys.
Provide empathetic support by explaining benefits and insurance information, helping patients make informed healthcare decisions.
Utilize strong computer and communication skills to adhere to daily schedules while maintaining patient privacy and security.
Carenet Health is a healthcare engagement company that integrates human touch with data-driven technology to improve healthcare experiences and outcomes. It is a sizable organization that fosters collaboration, creativity, and innovation, with an entrepreneurial culture focused on empowering growth through trust, opportunity, and accountability.
Guiding them toward scheduling their care assessments.
Giving them the encouragement they need to take that next step.
Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. They value the expertise and dedication of their team members and show it through a competitive and supportive package.
Maintain ongoing caseload of individuals to promote engagement and achievement of health goals.
Use relationship-based strategies to support members with social support navigation.
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care - clinical, behavioral, and social - in partnership with community organizations. Their model empowers clinicians and care teams to provide compassionate, high-impact care and leverages AI and automation to reduce administrative burden.
Utilize telephonic outreach to contact families and help them get enrolled with Imagine’s app-based technology.
Effectively communicate Imagine services and overcome parent/family objections.
Support telephonic outreach to non-engaged and engaged patients.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans.
Provide guidance in health insurance and employer benefits across multiple channels.
Help new customers with onboarding and health plan selection.
Assist members with care journey issues, provider selection, and claims.
Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It has been remote-first since day one, with a fully distributed team across the U.S.
Urrly helps members get the care they need by booking, confirming, and following up on appointments using AI. They ensure a more objective and equal opportunity hiring process for all.
Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish.
Educate and guide patients through the end-to-end medication refill process.
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams.
Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.
Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.
Perform outbound calls to obtain appropriate information and document accurately.
Answer in-bound calls and assist customers with pharmacy related services.
Contact insurance companies for benefit investigation and coverage eligibility.
IQVIA is a global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. They create connections that accelerate the development and commercialization of innovative medical treatments to improve healthcare and patient outcomes.
Accurately manage patient referral intake, insurance verification, and prior authorization workflows to ensure smooth care initiation.
Serve as a primary bilingual point of contact for patients and families, providing empathetic support and guiding them through scheduling and billing inquiries.
Develop and maintain standard operating procedures while collaborating with clinical and revenue cycle teams to improve operational efficiency.
Ladder Health reimagines early childhood developmental care by delivering proactive, holistic, and family-centered support for children with or at risk of developmental delays through a virtual-first care model. We partner with pediatricians, health systems, and payers to close access gaps and offer personalized care for families.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Answer a high volume of calls a day using a multi-line phone.
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Access HealthCare's Patient Access Specialists collaborate with health organizations and doctor offices to schedule appointments and provide patient support over the phone. They seek dependable candidates with a passion for helping others and a high call volume experience.
Serve as a non-clinical patient navigator, building relationships and helping patients overcome barriers to care while coordinating with providers.
Engage high-risk patients remotely to close care gaps, educate on health plans, and connect them with medical and community resources.
Document interactions in EHR systems, meet key performance indicators, and collaborate with clinical teams to support whole-person health outcomes.
Guidehealth is a data-powered, performance-driven healthcare company that uses AI and predictive analytics to improve patient health and provider fulfillment while making care affordable. The company is physician-led, fully remote, and operates a centralized Managed Service Organization focused on outcomes and value-based care.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, chats, and emails.
Manage multiple concurrent conversations and tasks while maintaining strong organization and prioritization.
Take ownership of complex issues, using structured problem-solving and clear communication to drive resolution.
Owner builds an AI-native system that local business owners use to run their businesses, starting with restaurants, by combining website, online ordering, CRM, and POS tools. The company has a team in the low hundreds, comprised of top talent from leading SMB software companies, and operates as a remote-first, global organization.
Contact members via phone to schedule clinical assessment visits.
Effectively communicate service offerings and answer member questions.
Maintain performance accountability around member enrollment and participation.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. With a leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
Communicate with patients via phone, email, and text to answer questions, reschedule appointments, and verify insurance.
Maintain high call quality and performance metrics while collaborating with internal teams to ensure a seamless patient experience.
Utilize EMR systems, manage documentation, and follow call center protocols with a calm, organized approach in a fast-paced environment.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments across over 60 clinics in 7 states. The company fosters a collaborative, patient-first culture guided by values of compassion, teamwork, and a commitment to growth.