Provide high-quality customer service to both external and internal customers, including prompt communication, crisis management, and problem-solving.
Handle managed care authorizations, schedule appointments and ancillary procedures, and coordinate with referring providers.
Verify patient demographics, insurance coverage, and eligibility; process referrals and manage correspondence.

Qualifications:

Six months of medical office experience with high-volume patient contact and scheduling, or one year in a high-volume public contact role.
Proficiency in Microsoft Word, Excel, medical terminology, and data entry.
Excellent oral and written communication skills, with a strong customer service orientation and ability to handle confrontational interactions.

Benefits:

Two raises per year, vacation up to 200 hours annually, and sick leave up to 96 hours per year.
Medical, dental, and vision insurance covered 100% for full-time employees, plus term life insurance and flexible spending accounts.
Retirement plans (Oregon PERS or employer matching), tuition reimbursement, public student loan forgiveness eligibility, and transit discounts.

OHSU

OHSU is Oregon's only public academic health center, providing patient care, leading research, and training health care professionals. As Portland's largest employer, it offers opportunities to learn and advance across a system of hospitals and clinics.

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