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Primary Responsibilities:
- Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
- Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
- Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Minimum Qualifications:
- Minimum of 3 years in technical support, helpdesk, or technical sales roles.
- Experience managing workflows within CRM software such as Freshdesk, Jira, or Salesforce.
- Proven ability to translate complex technical information into concise, accessible solutions for customers.
Preferred Qualifications:
- Experience in the energy industry or equities/commodities trading.
- Familiarity with Python, APIs, and data science/analysis.
Yes Energy
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily, and they have about 350 employees with offices in the US, UK, New Zealand, Japan, and Romania. Their culture is driven by innovation, high standards, teamwork, and growth.