Director, Technical Account Management

Role Overview:

• Lead and develop a team of Technical Account Managers serving as trusted advisors.
• Scale processes, playbooks, and metrics that strengthen customer outcomes and retention.
• Balance hands-on technical involvement with team management and organizational development.

Key Responsibilities:

• Provide advanced technical guidance on cybersecurity, threat intelligence, and security data.
• Build and refine escalation processes, dashboards, and KPIs for the TAM function.
• Collaborate with Product, Engineering, and Customer Success to turn customer needs into scalable solutions.

Requirements:

• 12+ years of client-facing cybersecurity consulting or technical account management experience.
• Professional background as a SOC analyst, threat researcher, or similar security-related role.
• Hands-on experience with APIs, webhooks, and basic Python development skills.

Benefits:

• Competitive salary with performance-based bonus and stock options.
• Health coverage, insurance, and flexible work-from-anywhere environment.
• Unlimited vacation and strong support for professional development.