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About the Role:
- This role focuses on engaging Godiva’s existing customer base to strengthen relationships and drive business growth.
- You will be responsible for proactive outreach aimed at customer retention and expanding partnerships.
Key Responsibilities:
- Make and manage inbound and outbound calls and emails in a timely manner.
- Keep records of all conversations in Gladly and send quotes or place orders as needed.
- Identify customers’ needs, research issues, and provide solutions or alternatives.
Qualifications:
- High school diploma and 4+ years of customer service or outbound sales experience preferred.
- Strong phone and verbal communication skills with active listening and adaptability.
- Proficiency in MS Office and comfort learning new software.
Pladis
Pladis is a global biscuit and confectionery company that owns iconic brands like McVitie's and Godiva. It offers a fast-paced, collaborative environment with a focus on bringing happiness to consumers.