Serve as a trusted resource for customers by responding to incoming calls, emails, and service requests.
Process customer orders and ensure timely and accurate fulfillment.
Partner closely with operations and field teams to resolve customer concerns and service issues.
World Fuel is a global leader in the fuel industry, part of the Fortune 100. With approximately 5000 employees, we foster an entrepreneurial, culturally-diverse environment where innovative thinking and collaboration drive sustained growth.
Develop and maintain professional relationships with internal and external customers.
Contact accounts to obtain orders, meet deadlines, and upsell items to new and established customers.
Process orders via various entry methods and handle customer requests and complaints accurately.
HP Hood is a large food and beverage manufacturer with a portfolio of national brands including Hood, Lactaid, and Blue Diamond Almond Breeze. The company emphasizes a culture of innovation, quality, results, integrity, community, and collaboration, fostering employee engagement and wellness.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Serve as primary point of contact for customer inquiries via phone and email, maintaining accurate records and providing timely responses.
Research and process customer orders, investigating fulfillment issues and coordinating with internal teams to resolve challenges.
Collaborate cross-functionally to ensure accurate order processing and shipment tracking using SAP and related applications.
Penguin Random House, LLC is the world's largest general trade book publisher and a division of Bertelsmann AG, a leading media company. The company values a diverse workforce and emphasizes professional ethics, accountability, and exceptional customer service in a fast-paced team environment.
Handle customer questions and concerns over phone, email, and chat.
Support bands, choirs, and orchestras with sheet music and accessory orders.
Identify upsell opportunities and keep a positive, professional attitude.
Five Star Solutions provides customer service and support for clients including J.W. Pepper, the largest US sheet music and accessory retailer. The company values diversity and is committed to a professional, inclusive workforce.
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers with prescription benefits, billing, and coverage questions.
Research and resolve issues using multiple complex computer systems while documenting interactions.
Deliver a positive customer experience, striving for first-call resolution and meeting quality and productivity goals.
Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Place outbound calls to Medicare eligible customers from qualified leads.
Ask required scripted questions and use rebuttals to overcome caller objections.
Meet transfer targets and appropriately disposition each call.
TP is a global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive, diverse culture with limitless career growth.
Provide outstanding customer service and support operational execution to ensure service levels achieved.
Manage customer account activity including order fulfillment, backorders, and resolving questions.
Collaborate cross-functionally with Commercial, Finance, Supply Chain, and Operations teams.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical products, and a provider of performance data for healthcare facilities. With over 50 years of history, it operates globally and aims to address healthcare challenges.
Handle inbound and outbound customer support via phone, email, and chat for energy efficiency programs.
Assist applicants and program participants with rebate status, scheduling, submittal procedures, and program guidelines.
Complete administrative duties and professional outreach while maintaining high customer satisfaction.
AdNet/AccountNet, Inc. is a management consulting firm that provides high-quality staffing and executive search services. Founded in 1990, it is an 8(a), WOSB, and WBE-owned company that emphasizes unconditional acceptance and belonging in its culture.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Provide exceptional customer service via inbound and outbound contacts, handling orders, queries, and service issues.
Drive profitable growth and loyalty through a sales-through-service approach while meeting personal and team targets.
Work flexibly as part of a busy contact centre team, liaising with departments to ensure customer satisfaction.
Fresh Direct is a UK foodservice company providing high-quality food and support to customers, and is part of Sysco, the world's leading foodservice business. With a supportive culture and recognition for colleagues, they offer career growth and a range of benefits.
Handle inbound and outbound customer calls, emails, and web chat inquiries with professionalism.
Resolve routine customer issues, document interactions, and maintain accurate account records.
Follow established service procedures to meet SLAs and quality standards in a fast-paced contact center.
This organization supports a federal civilian program by delivering reliable, professional, and customer-focused assistance. They operate as a fully remote, collaborative team that prioritizes communication, accuracy, and customer satisfaction.
Reach out to customers who have asked to cancel or stopped using a service
Listen for the real reason and offer the right solution
Document every conversation and meet weekly goals for customers saved
Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills.
Manage all order processing activities and act as a one-stop shop for field operations needs.
Update QAD ERP and CRM systems and maintain the customer database.
Work with sales teams to ensure on-time order fulfillment and resolve scheduling or shipping issues.
SI-BONE is a publicly traded medical device company that pioneered minimally invasive sacropelvic solutions with its iFuse Implant System for SI joint fusion. The company is fast-growing, has been used in over 90,000 procedures, and values agility, creativity, and teamwork.
Call US labs and partners to resolve turnaround times, results status, and order issues
Work the Tier 1 call-request queue, prioritizing by urgency and hitting response-time targets
Document every outcome accurately so teammates can act without follow-up
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
Make outbound calls to promote and sell security solutions.
Build and maintain long-term customer relationships and ensure satisfaction.
Ajax Systems is the largest manufacturer of security systems in Europe, offering end-to-end solutions for homes and businesses. The company employs 5,000 specialists and fosters a resilient, local-team culture.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.