Provide outstanding customer service and support operational execution to ensure service levels achieved.
Manage customer account activity including order fulfillment, backorders, and resolving questions.
Collaborate cross-functionally with Commercial, Finance, Supply Chain, and Operations teams.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical products, and a provider of performance data for healthcare facilities. With over 50 years of history, it operates globally and aims to address healthcare challenges.
Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Handle customer inquiries, account updates, and transactions accurately and in a timely manner.
Deliver 5-star service and resolve customer concerns on the first call while working with customers, managers, technicians, and vendors.
Track 5-star reviews, create reports, identify trends, and recommend process improvements.
T3 Services Group is a home services company providing plumbing, HVAC, electrical, and related services. They pride themselves on being the best in the business and offer a supportive culture with training and career development.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Support Account Managers with administrative tasks and customer inquiries regarding billing and account maintenance.
Enter and maintain customer account data, update pricing structures, and process purchase orders.
Resolve customer issues by collaborating with internal departments and ensuring timely follow-up.
Ferrellgas is a propane services company that serves communities across America. They offer fully remote corporate roles and support employee growth through comprehensive benefits and community involvement.
Serve as the primary point of contact for customer inquiries, resolving issues with professionalism and efficiency.
Manage and process customer orders, returns, and exchanges while ensuring data accuracy in the system.
Collaborate with internal teams to escalate and resolve complex customer cases, maintaining high satisfaction standards.
Google is a multinational technology company that specializes in Internet-related services and products. It employs over 100,000 people and fosters a culture of innovation and collaboration.
Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions.
Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent guidance.
Triage incoming questions and route them to appropriate HR teams when escalation is required.
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, it processes over $250 billion in digital payment transaction value annually.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Assist customers with natural gas bills, payments, and account information.
Research and resolve account issues while clearly explaining billing details and payment options.
Maintain accurate customer records and provide professional, empathetic support on every interaction.
Five Star Solutions provides customer service support for utility companies, helping customers manage their natural gas accounts. The company values diversity and is committed to building a professional, inclusive workforce while delivering high-quality service to clients.
Handle customer questions and concerns over phone, email, and chat.
Support bands, choirs, and orchestras with sheet music and accessory orders.
Identify upsell opportunities and keep a positive, professional attitude.
Five Star Solutions provides customer service and support for clients including J.W. Pepper, the largest US sheet music and accessory retailer. The company values diversity and is committed to a professional, inclusive workforce.
Serve as primary point of contact for customer inquiries via phone and email, maintaining accurate records and providing timely responses.
Research and process customer orders, investigating fulfillment issues and coordinating with internal teams to resolve challenges.
Collaborate cross-functionally to ensure accurate order processing and shipment tracking using SAP and related applications.
Penguin Random House, LLC is the world's largest general trade book publisher and a division of Bertelsmann AG, a leading media company. The company values a diverse workforce and emphasizes professional ethics, accountability, and exceptional customer service in a fast-paced team environment.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Respond promptly and accurately to customer service requests with empathy and professionalism.
Handle primarily inbound calls and occasionally make outbound calls to resolve inquiries and provide updates.
Maintain accurate customer records, process service requests, and support billing and route scheduling operations.
The company is an environmental services organization that provides waste management and related services. The culture emphasizes customer satisfaction and operational efficiency, with a collaborative and service-oriented team environment.
Manage inbound and outbound calls and emails to strengthen customer relationships and drive business growth.
Identify customer needs, provide solutions, and place orders to ensure satisfaction and loyalty.
Maintain accurate records in Gladly system and send quotes as needed.
Pladis is a global biscuit and confectionery company that owns iconic brands like McVitie's and Godiva. It offers a fast-paced, collaborative environment with a focus on bringing happiness to consumers.
Respond to customer inquiries via email, phone, and chat in a timely, professional manner.
Provide accurate information about travel bookings, itineraries, and policies.
Troubleshoot client issues and escalate complex matters while maintaining detailed logs.
A fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. The company fosters a supportive online community and provides mentorship and training for its team members.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers with prescription benefits, billing, and coverage questions.
Research and resolve issues using multiple complex computer systems while documenting interactions.
Deliver a positive customer experience, striving for first-call resolution and meeting quality and productivity goals.
Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.
Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Handle inbound and outbound calls to address claimant inquiries and provide detailed information on disability and leave claims.
Accurately document claimant details and resolve routine administrative and technical issues to support claims examiners.
Maintain confidentiality and compassion while managing high volumes of calls in a fast-paced, team-oriented environment.
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through a combination of insurance and third-party administration. As a member of the global Tokio Marine Group, they employ thousands across America and foster a culture of collaboration, compassion, empowerment, integrity, and fun.