Source Job

• Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
• Resolve member issues with empathy, accuracy, and a positive attitude.
• Build rapport by listening carefully and meeting members where they are.

Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.

• Handle inbound participant calls and emails with professionalism.
• Resolve retirement benefit payment issues accurately.
• Document cases and manage inquiries in Salesforce.

They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.

• Provide world-class customer service to members and providers by phone in a call center environment.
• Resolve claims, benefits, eligibility, and provider network inquiries with one-call resolution.
• Document calls, follow up on issues, and support team accountability for service performance.

University of Utah Health is an integrated academic healthcare system with five hospitals, eleven community health centers, and a health plan serving over 200,000 members. It is nationally ranked for research and quality, with over 2 million patient visits annually and a culture of collaboration, excellence, and respect.

• Triage incoming phone calls from members and pharmacies with professional etiquette.
• Identify, document, and escalate member and pharmacy concerns to appropriate teams.
• Ensure first-call resolution and exceptional customer care with genuine compassion.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.

• Triage incoming calls from nursing staff and doctors, addressing concerns and inquiries with high customer service.
• Process new and refill prescriptions, verify eligibility, and document all correspondence and follow-up in the system.
• Contact physician offices and clients for refill authorizations and order verification while escalating incomplete scripts as needed.

Symbria Rx Services provides pharmacy services for seniors in senior-living and post-acute settings. As one of the few 100% employee-owned healthcare companies, it fosters an owner-focused culture guided by integrity, compassion, and teamwork.

• Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies to support medication adherence.
• Collaborate with patients to identify and remove barriers to medication adherence, escalating clinical issues to pharmacists.
• Document interactions and coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.

Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

• Handle 20–40 inbound support calls and tickets daily from hospice organizations and pharmacies.
• Assist physicians with e-prescribing setup, troubleshoot technical issues, and provide proactive guidance.
• Partner with Client Success and Sales teams to drive satisfaction, retention, and support quality.

A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.

• Provide support through inbound call handling, verifying caller identity, and assisting patients with refund initiative inquiries.
• Respond to patient inquiries using approved scripts and workflows, accurately documenting interactions in designated systems.
• Work in a fast-paced, structured environment with no outbound calling, sales, or payment collection, focusing on delivering a positive customer experience.

Savista is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. With a highly trained workforce and clients across the US, they foster a supportive, inclusive culture where colleagues are empowered to make a meaningful impact.

• Handle phone, chat, and email inquiries from insurance agents, processing policy servicing and billing requests.
• Create new and renewal insurance invoices, maintain documentation, and issue cancellation notices per state rules.
• Resolve discrepancies, cross-train with teams, and contribute to process improvements in a remote setting.

The hiring company is an insurance services organization that provides sales operations and policy support to insurance agents. The culture emphasizes collaboration, accuracy, and service excellence in a remote environment.

• Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
• Maintain detailed records in Salesforce and generate client analysis reports as needed.
• Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.

Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.

• Handle inbound and outbound calls to assist customers and insurance agents with documentation and loan requirements.
• Educate callers on required insurance documentation, resolve inquiries, and complete loan transactions accurately.
• Maintain customer confidentiality and deliver high-quality support in a fast-paced remote environment.

HUB International is one of North America's largest insurance brokers, offering risk management, insurance, and benefits solutions. With over 500 offices across North America, it fosters an entrepreneurial, collaborative culture focused on employee growth.

• Handle and respond to customer inquiries with professionalism and active listening.
• Resolve issues on the first call by being proactive and calmly de-escalating concerns.
• Track call information for auditing and report feedback while escalating when necessary.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.

• Answer 40-50 inbound calls per day and provide excellent customer service.
• Take payments, update demographics, provide claim status, and explain copays/deductibles.
• Meet productivity and KPI metrics while handling patient inquiries.

Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls, process requests, and answer incoming pharmacy calls.
• Coordinate medication refills, clarify orders, and assist with claim adjudication.

Shields Health Solutions is a specialty pharmacy company redefining patient care. They foster a team-first culture with a focus on employee development and inclusion.

• Resolve patient and insurance issues by taking phone calls, answering voicemails, and working with walk-in patients.
• Verify account balances, process payments and refunds, and fully document account activity in the patient accounting system.
• Collaborate with team members for account resolution and handle 95% of calls in the Customer Service Call Center queue.

Vail Health is a mountain healthcare system in Vail, Colorado, with a state-of-the-art 56-bed hospital. It focuses on exceptional patient care and offers a supportive culture with comprehensive benefits.

• Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
• Conduct professional interviews to collect, verify, and document insurance and claims information.
• Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.

This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.

• Represent PayZen values and deliver empathetic service in every patient and provider interaction.
• Handle inbound and outbound calls and emails covering billing issues, account questions, and payment plan enrollment.
• Educate patients on digital payment options and collaborate with providers to resolve payment plan issues.

We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.

• Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
• Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
• Solve customer inquiries effectively and share feedback to improve the product.

Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.

• Handle inbound calls and chats from members with questions about their Benefit Amount and plan benefits.
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude.
• Build rapport with members by listening carefully and meeting them where they are.

Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible for everyone. Their team consists of passionate individuals from backgrounds including tech leaders, policy makers, and healthcare professionals, all driven to fix a broken system.

• Review and respond to phone and fax inquiries from members, providers, and pharmacies for prior authorization.
• Use multiple applications and follow procedures to accurately document and resolve inquiries.
• Provide excellent customer service and meet or exceed call center metrics.

The Cigna Group is dedicated to improving the health and vitality of those we serve through Cigna Healthcare and Evernorth Health Services. We are a major healthcare organization focused on enhancing the lives of our clients, customers, and patients.