Triage incoming calls from nursing staff and doctors, addressing concerns and inquiries with high customer service.
Process new and refill prescriptions, verify eligibility, and document all correspondence and follow-up in the system.
Contact physician offices and clients for refill authorizations and order verification while escalating incomplete scripts as needed.
Symbria Rx Services provides pharmacy services for seniors in senior-living and post-acute settings. As one of the few 100% employee-owned healthcare companies, it fosters an owner-focused culture guided by integrity, compassion, and teamwork.
Process prescription refill requests via multiple channels while ensuring accuracy and compliance.
Deliver empathetic, bilingual customer service to patients, providers, and pharmacies.
Track performance data and collaborate with teams to improve medication refill workflows.
Carenet Health is a healthcare services company focused on patient support and medication management programs. The company emphasizes collaboration, creativity, and innovation, empowering team members through trust, opportunity, and accountability.
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies to support medication adherence.
Collaborate with patients to identify and remove barriers to medication adherence, escalating clinical issues to pharmacists.
Document interactions and coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Answer and respond to incoming calls from nursing staff and doctors to address concerns and inquiries.
Process new and refill prescriptions, verify eligibility, and input prescriptions while maintaining productivity and quality standards.
Document correspondence, prepare audit sheets, and forward incomplete scripts to the appropriate department for resolution.
Symbria Rx Services provides pharmacy, rehabilitation, and well-being services for senior-living and post-acute communities. The company is a 100% employee-owned healthcare provider with over 20 years of experience and a culture guided by integrity, compassion, stewardship, innovation, and teamwork.
Coordinate patient medication needs with a multidisciplinary team including CHWs, care coordinators, and therapists.
Perform telephonic and SMS outreach to address medication access, adherence, and HEDIS gaps.
Support prior authorizations, formulary changes, side effects, and therapeutic substitutions with the Waymark pharmacy team.
Waymark is a mission-driven healthcare technology company transforming Medicaid care delivery with community-based, human-centered support. They are a startup-minded team that values bold builders, humble learners, experimentation, and focused urgency.
Apply pharmacy technician knowledge to support prescription intake, triage, and fulfillment across the patient access journey.
Coordinate with patients, prescribers, pharmacies, and internal teams to resolve prescription-processing and fulfillment barriers.
Manage cases with high accuracy and responsiveness to ensure timely patient access to therapy.
PRO-spectus is a healthcare services company providing patient support programs and pharmacy services. The company fosters a supportive, teamwork-driven culture focused on improving patients' lives, with employees who are dedicated and collaborative.
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers with prescription benefits, billing, and coverage questions.
Research and resolve issues using multiple complex computer systems while documenting interactions.
Deliver a positive customer experience, striving for first-call resolution and meeting quality and productivity goals.
Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.
Process new and refill prescriptions accurately while maintaining productivity and quality standards.
Contact physician offices and clients for refill authorization and order verification as needed.
Document correspondence, prepare audit sheets, and provide backup support to pharmacy groups.
Symbria Rx Services provides patient-centered pharmacy care to seniors in senior-living and post-acute settings. As a 100% employee-owned healthcare company, Symbria fosters a collaborative culture and has been serving for over 20 years.
Manage, triage, and assign clinical pharmacy referrals to the appropriate clinical pharmacy team member.
Schedule patient/caregiver appointments and prepare charts for pharmacist-driven clinical programs.
Communicate with pharmacies, insurance companies, and internal teams to resolve medication access barriers.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs, delivering 24/7 virtual-first and in-home medical, behavioral, and social care. The company is guided by values like Children First, Earn Trust, and Embrace Humanity, fostering a culture of empathy, innovation, and diverse perspectives.
Manage prescription workflows and provide clinical and operational support to the pharmacy enablement team.
Collaborate with RNs, providers, and coaches to coordinate care and resolve member issues.
Process clinical tickets, route faxes and records, and follow SOPs to maintain compliance.
Virta Health works to reverse metabolic disease in one billion people using technology, personalized nutrition, and virtual care delivery. It is a remote-first company backed by over $350 million from top-tier investors, partnering with health plans, employers, and government organizations.
Maintain clinical drug lists and prior authorization documents, resolve drug list and benefit setup questions, and prepare reports and client business review materials.
Investigate claim rejections related to drug list platform configuration and coordinate with pharmacists and operational teams to meet deadlines.
Identify opportunities to improve accuracy and efficiency through technology, automation, and AI-enabled tools.
Prescryptive is a healthcare technology company enabling the direct access marketplace for prescription drugs. As an Equal Opportunity Employer, the company values bold aspirations and a passion for improving consumer health and wellbeing.