Lead, coach, and develop a team of CSMs across SMB, Mid-Market, and Enterprise through regular 1:1s, call shadowing, and account reviews.
Hire and onboard great CSMs, and build bench strength for the team's next stage of growth.
Use the CS Career Framework to set clear expectations, run growth conversations, and give every CSM a visible path to the next level.

Retention & Renewal Ownership:

Own retention and renewal targets for the ApartmentIQ teams’ book of business, as well as the forecast behind them.
Run a proactive, visible renewal process so no renewal is a surprise.
Lead the IQ risk and retention rhythm (health scores, risk reviews, save plans).

Customer & Executive Relationships:

Stay close to our largest and most strategic accounts alongside their CSMs, building executive relationships and stepping in on high-stakes renewals and escalations.
Lead or join executive business reviews alongside CSMs.
Act as the escalation point for the team, helping them navigate complex, high-stakes conversations.

ApartmentIQ

We build industry-leading martech and data products for the PropTech space, with a focus on AI and data SaaS products. We are a fully remote team of 100+ across the U.S., profitable with $30M+ raised, and operate with a strict no a**holes policy and a culture of high performance.

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