Customer Success Architect

An overview of this role:

• The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand.
• The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers.
• The CSA role is a pivotal addition to the customer success team, focusing on building strong, consultative relationships with our key customers.

What You’ll Do:

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption

What You’ll Bring:

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and development pipeline
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention