Source Job

• Partner with customers to turn desired business outcomes into actionable objectives.
• Guide customers on the GitLab platform, best practices, and use cases.
• Act as the GitLab liaison for questions, issues, or escalations.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, accelerating human progress.

• Drive value and change with software development.
• Support successful adoption of the GitLab platform.
• Educate customers on the value proposition of GitLab.

GitLab is an open-core software company that develops an AI-powered DevSecOps platform used by over 100,000 organizations. They value a high-performance culture, continuous knowledge exchange, and collaboration to solve complex problems.

• Lead technical discovery, demos, and validation to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with New Business Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world.

• Lead a distributed team of Customer Success Engineers in the Americas.
• Develop and execute scalable technical enablement strategies and programs.
• Collaborate with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, fostering a high-performance culture driven by values and knowledge exchange.

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

• Set the vision and strategic plan for Public Sector Customer Success.
• Lead managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel.
• Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

• Communicate the value proposition for the CloudZero platform.
• Ensure customers are getting value from the adoption of the CloudZero platform.
• Renew customer contracts, looking for opportunities for revenue expansion.

CloudZero helps businesses understand their cloud costs. They foster a dynamic and execution-focused environment with over 250 customers.

• Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
• Build and nurture strong customer relationships, providing proactive support.
• Drive measurable outcomes such as improved customer health, retention, and satisfaction.

Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.

• Onboard new customers and introduce them to our products and support processes.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. As the company that publishes Ubuntu, they are changing the world of software with 1200+ colleagues in 75+ countries.

• Partner with CSMs and account teams to drive customer value.
• Provide expert technical guidance on strategic initiatives.
• Collaborate on customer success plans and executive business reviews.

Delinea is securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. They have world-class product leadership, outstanding engineers, and strategic investment from TPG and value diversity, innovation, and a culture of respect and fairness.

• Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
• Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
• Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.

Apiiro is a fast-growing startup at the forefront of application security. Their cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks.

• Manage a portfolio of 25-40 existing customers to maximize usage and grow their Annual Recurring Revenue (ARR).
• Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
• Drive technical adoption through understanding customer needs and strong product knowledge.

Binalyze is dedicated to advancing the future of cybersecurity. It fosters a supportive and collaborative team environment where growth and development are encouraged.

• Drive customer security resilience and operationalize solutions.
• Manage the entire customer lifecycle and enhance retention.
• Collaborate with sales teams and champion the voice of the customer.

Jobgether is a platform leveraging AI to connect job seekers with companies. They focus on ensuring applications are reviewed quickly and fairly.

• Partner with sales and implementation to support onboarding and adoption.
• Form deep relationships with customers and serve as a trusted advisor.
• Identify upsell opportunities by understanding customer goals.

Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.