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About the Role:
- You will serve as a strategic partner to small business owners and service professionals, ensuring their long-term success.
- You will manage the health of a Pro's business through expert consultation and technical support.
- You will act as a "Strong Operator" taking extreme ownership of metrics.
What You'll Do:
- Provide real-time support for web and app experiences, guiding Pros through digital walkthroughs.
- Conduct high-level discussions on Pay-per-Lead and Subscription products, explaining ROI and product value.
- Own individual KPIs including Productivity, Quality Assurance, and Resolution rates.
What You Need:
- 1-2+ years experience in high-volume inbound customer support or account management, ideally in Tech or SaaS.
- Exceptional verbal and written communication skills, with poise to handle escalated calls.
- Ability to navigate multiple tools simultaneously (Salesforce, Maestro, Looker) and troubleshoot mobile apps.
Angi
Angi powers the future of the home services industry, connecting homeowners with skilled pros. Founded in 1995, the global company has 9 brands in 8 countries and a culture of continuous learning and empowerment.