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Responsibilities:
- Processes referral requests and authorizations as the first point of escalation for case-related issues.
- Obtains authorization for specialist referrals and schedules appointments accordingly.
- Communicates with stakeholders including payors, employers, and patients to ensure a seamless experience.
Qualifications:
- High school diploma or GED equivalent; associate degree preferred.
- At least one year of experience in a medical environment, preferably with worker's compensation.
- Excellent communication, time management, and customer service skills.
Benefits:
- Competitive benefits package including medical, dental, and vision insurance.
- 401(k) retirement plan with employer match and paid time off.
- Tuition reimbursement and commuter benefits.
Concentra
Concentra operates over 500 medical centers and 130 onsite clinics nationwide, focusing on providing high-quality healthcare to improve the health of America's workforce. The company emphasizes a culture of outstanding patient experience and customer service.