Customer Care Representative

Responsibilities:

• Handle 2-3 inbound service and reservation calls per hour with efficiency and professionalism.
• Accurately process changes to existing reservations while adhering to our Customer Connection methodology.
• Navigate multiple systems and communicate via phone, email, and chat to deliver a remarkable customer experience.

Qualifications:

• Reliable schedule adherence and availability for a full-time schedule between 35-45 hours/week.
• Service-oriented with strong attention to detail and ability to resolve issues in one call.
• Tech-savvy with strong typing skills and proficiency in Microsoft Office, internet navigation, and chat.

Compensation and Benefits:

• Paid training at $15/hour with comprehensive onboarding and ongoing development.
• Post-training compensation includes $15/hour plus biweekly performance incentives, with potential to earn up to an additional $1.25/hour.
• Benefits include medical, dental, vision, 401(k) with match, paid time off, travel discounts, and more.

Work Schedule:

• Full-time schedule (35-45 hours/week) based on business needs.
• Training: Monday-Friday, 10:00 AM – 7:00 PM EST for 6 weeks.
• Post-training shifts may fall between 10:00 AM – 11:30 PM EST, including weekends and holidays.