Invoicing Support Specialist

Job Description:

• You will join a multidisciplinary team of 25 supporting clients with technical challenges and user inquiries.
• As the privileged contact for customers, you will assist them via phone and email on MYLE software billing.
• You will have a direct impact on customer satisfaction.

Responsibilities:

• Respond quickly to customer requests via phone, email, or videoconference.
• Provide invoice clarification and guidance on MYLE billing and payment platforms.
• Collaborate with other team members to resolve tickets and escalate when needed.

Qualifications:

• At least 1 year experience in billing, accounts receivable, or collections.
• Comfortable with SaaS solutions and financial applications.
• Fluency in French and English required.
• Excellent customer service and problem-solving skills.