Source Job

• Coordinate primary and specialty care appointments, verify patient eligibility, and support referral-related communications.
• Review patient scheduling interactions for accuracy and compliance with HIPAA and quality standards.
• Lead virtual coaching sessions to address call deficiencies and document audit findings for improvement.

International SOS Government Medical Services supports military beneficiaries with appointment scheduling and access to care. Founded in 1984, the company operates in over 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support worldwide.

• Audit call quality by reviewing inbound and outbound calls for service quality, accuracy, and compliance.
• Coach and support employees through performance feedback, virtual coaching sessions, and training initiatives.
• Evaluate compliance with scheduling procedures, organizational policies, contractual requirements, and HIPAA standards.

International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness. Founded in 1984, the company operates in over 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support worldwide.

• Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
• Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
• Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.

When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.

• Lead and coach the Medical Office Assistant team, including Team Leads and Senior MOAs, through 1:1s, performance reviews, and development.
• Manage day-to-day operations: schedules, coverage, queues, SLAs, escalations, and quality across 7-day extended hours.
• Use data to forecast staffing, support launches, and optimize workflows to improve patient and provider experience.

Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, Felix is a fast-growing scale-up focused on making healthcare accessible and enjoyable for all Canadians.

• You know each patient's care needs and match them with the right clinician.
• You run the branch's visit schedule and adapt quickly when the plan changes.
• You spot risk early and escalate anything that could affect patient wellbeing.

Adaptive Home Health is fixing US healthcare by building an AI-native physical care platform that automates administrative work for home health agencies. The company has grown significantly over the past year and values low-ego, hungry leaders who own outcomes and support each other.

• Lead and coach a team of more than 50 direct and indirect reports to ensure strong service performance and professional development.
• Oversee daily patient service center operations, ensuring compliance with SLAs, industry regulations, and privacy requirements.
• Monitor KPIs, analyze operational data, and implement improvements to enhance efficiency, service quality, and patient experience.

Our partner is a company in the regulated healthcare space, dedicated to delivering efficient and compliant patient support programs. They foster an inclusive, high-performing culture and manage a large team of over 50 direct and indirect reports.