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Key Responsibilities:
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Manage customer inquiries, complaints, and escalations in a timely and effective manner.
- Collaborate with sales and technical teams to address customer needs and concerns.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience as a Customer Relations Manager or similar role in the Backup Power industry.
- Strong communication and interpersonal skills.
Vantage Point Solutions
Vantage Point Solutions is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries. They put people – both employees and clients – first. Founded in 2002, they're an equal opportunity employer.