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Accountabilities:
- Handle inbound member calls and chats with empathy.
- Help members understand healthcare benefits.
- Resolve member questions and maintain accurate documentation.
Requirements:
- Bachelor’s degree with at least 2 years of customer service or healthcare experience.
- Strong communication and critical-thinking skills.
- Ability to work remotely with reliable internet.
Benefits:
- Fully remote work opportunity.
- Paid 3-week onboarding and training program.
- Mission-driven environment focused on improving healthcare access.
Partner Company
The company helps individuals navigate complex healthcare benefits and care options. Company size and culture are not specified.