Customer Engagement Specialist

Key Responsibilities:

• Positively represent Sun Auto brands through phone, web chat, and social interactions.
• Educate and schedule customers for appointments, providing timely responses to maintenance and retention requests.
• Maintain accurate customer records and project a professional, helpful attitude.

Ideal Candidates:

• Experience in sales-related roles, helping customers decide on products or services.
• Comfortable with InContact, Zendesk, Podium or similar tools in a fast-paced environment.
• Team-focused, goal-oriented, and self-regulating with strong problem sensitivity.

Qualifications:

• 1-2 years of relevant work experience in sales, marketing, or customer service/support.
• Track record of good tenure and experience with telephony and CRM software.
• High school diploma or equivalent required; Bachelor’s degree and remote work experience desired.

Benefits:

• Medical, Dental and Vision Insurance with Health Savings Account.
• 401(k) Retirement Plan with Company Match and Paid Vacation/Sick Days.
• Employee Discounts, Educational Assistance, and Company Paid Life Insurance plus Short-Term and Long-Term Disability.