Lead end-to-end onboarding for new practices from scanner delivery through first successful cases and handoff to steady-state.
Guide practices through a structured onboarding program with clear milestones, adapting to each practice’s staff structure and learning style.
Create and configure lab accounts; coordinate directly with lab partners on case workflows and submission requirements.

Clinical & Workflow Training:

Deliver engaging virtual and occasional in-person training across supported scanner platforms (Sirios X3, Trios, ICAM).
Provide hands-on live scanning coaching and chairside support for early cases to ensure first-case success.
Offer advanced training for complex workflows like AOX, dentures, and complex restorative procedures.

Early Adoption & Performance Monitoring:

Monitor first cases and early scan quality, delivering constructive feedback to improve technique.
Track practice performance against activation milestones and time-to-value targets.
Identify early risk signals during onboarding and escalate proactively to Customer Success.

Continuous Improvement:

Document onboarding outcomes, recurring friction points, and training effectiveness.
Recommend improvements to training curriculum, materials, and onboarding processes as the company scales.

Incisive

Incisive is building a better model for restorative dentistry by curating lab partnerships, providing no-cost digital equipment, and tracking cases and invoices in one place. More than 650 doctors nationwide trust them, they retain over 95% year over year, and they are growing fast with a small, high-standards team.

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