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Key Responsibilities:
- Resolve customer technical issues via phone, case, and chat.
- Document interactions using support ticketing system.
- Escalate tickets as needed per internal SLAs.
Qualifications:
- Minimum 2 years of technical customer service experience, preferably in SaaS.
- Basic understanding of HTML, CSS, and web technologies.
- Strong verbal and written communication skills.
Work Environment:
- Remote position based in the US.
- Collaborative team culture with focus on continuous improvement and quality.
Higher Logic
Higher Logic provides software solutions that help organizations build engaged communities. The company fosters a culture of collaboration, continuous learning, and exceptional customer service.