IT Helpdesk Specialist (Temp)

About the Role:

• This temporary IT Helpdesk Specialist position covers a 21-week parental leave and is fully remote.
• You'll work closely with a two-person IT team supporting 170 employees across the US and Canada.

What You’ll Do:

• Provide Help Desk support for password resets, software access, and troubleshooting across multiple platforms.
• Own the onboarding and offboarding process, including provisioning access and revoking accounts.
• Maintain IT documentation, audit SaaS licenses, and manage asset records.

What You’ll Bring:

• At least 2 years of IT support experience with strong knowledge of Google Workspace and IAM.
• Experience with MDM tools like Mosyle or Jamf and ticketing systems like Freshservice.
• A friendly, patient, and collaborative approach with the ability to work independently remotely.