Serve as a primary point of contact for employee IT issues, resolving them with clear communication and a high bar for quality.
Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and manage access requests.
Support our Mac fleet, assist with provisioning, asset tracking, onboarding, offboarding, and build IT documentation and automations.
Monarch is a powerful, all-in-one personal finance platform designed to simplify financial complexity. Since launching in 2021, we've become the top-recommended personal finance app, and our fully remote team of do-ers is hyper-focused on building a product people love.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Provide first-line IT support via Jira and Slack, resolving everyday issues for a global remote team.
Manage accounts, access, and MFA setup, and troubleshoot Windows/macOS hardware and software.
Escalate complex tickets, support onboarding/offboarding, and maintain documentation.
We are B2Spin, dedicated to delivering the best Free-to-Play Social Casino gaming experiences by creating captivating, engaging, and unique products accessible to everyone. We have built a team of talented professionals from all over the globe, working to continually improve the experiences of our players.
Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.
Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.
Manage user access and IT equipment requests through the IT Service Desk, including onboarding and offboarding processes.
Provide first-line technical support via Slack and maintain internal IT documentation, FAQs, and troubleshooting guides.
Track SaaS expenses, conduct software and asset inventories, and support the IT & Security Administrator as needed.
The hiring company is a technology-driven organization with a fully remote team. It values autonomy, collaboration, and minimal bureaucracy, offering a supportive and dynamic work environment.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Act as the main point of contact for all Cardata employees, resolving help desk inquiries, requests, and problems.
Manage day-to-day IT operations, including systems monitoring, access control, hardware procurement, and vendor relationships.
Oversee IT security and SOC 2 compliance, and implement automations to drive efficiencies.
Cardata provides intelligent, automated software and services for vehicle reimbursement, helping companies manage vehicle programs. They are a small, driven team offering challenge, growth, and real impact across North America.
Triage and resolve employee support requests across SaaS tools like Google Workspace, Slack, and Zoom.
Manage user onboarding/offboarding, access reviews, and device lifecycles with a focus on security.
Improve workflows and create documentation to help employees solve common technical issues independently.
Heartbeat Health is a virtual-first cardiovascular care company combining telemedicine, diagnostics, and AI-powered insights to improve heart care. It is a remote-first, mission-driven team where employees value autonomy, diversity, and mutual support.
Own IT support coverage during east coast hours for a remote team.
Be the escalation point for tricky device, identity, and access issues.
Build and run onboarding/offboarding processes for a distributed team.
Pomelo Care is a virtual medical practice for women and children, from pregnancy to menopause. Our team of clinicians, technologists, and operators works to make care accessible nationwide.
Own and continuously improve Osano's internal IT operations, including endpoint management, identity and access, and corporate infrastructure.
Deliver a near-term IT roadmap aligned with company growth, identifying gaps and prioritizing improvements.
Serve as the internal technical lead for SOC 2 IT audit evidence and controls, implementing security policies and compliance standards.
Osano is a data privacy platform that helps organizations comply with regulations like GDPR and CCPA through consent management and vendor risk monitoring. Backed by top-tier investors including Baird Capital and Jump Capital, the company is scaling fast and has been recognized as a Great Place to Work for four straight years with 97% employee satisfaction.
Deliver reliable, human, and efficient IT support to every Workleap employee.
Own access and SaaS tool management, device fleet maintenance, and knowledge documentation.
Use AI daily to speed up request resolution and drive process improvements.
Workleap is a Montreal-based tech company that builds software to improve how people experience work, including Workleap Agent and ShareGate for Microsoft 365. Trusted by over 15,000 companies, it has a builder culture that values fast iteration and AI-enabled productivity.
Own day-to-day IT operations, including support, onboarding/offboarding, and device lifecycle management across a fleet of Macs and Windows machines.
Administer Okta, Google Workspace, Slack, and a broad SaaS stack while building automations to eliminate repetitive IT toil.
Support SOC 2 and HITRUST controls, maintain IT documentation, and help scale IT processes as the company grows from 350 to 800+ employees.
Nourish is the largest dietitian-led metabolic health clinic, using an AI-native digital platform to deliver insurance-covered care across all 50 states. Founded four years ago, the company has completed millions of appointments, tripled year-over-year, and raised a $100M Series C, partnering with health plans covering 200M+ Americans.
Support a remote, distributed team by resolving tickets and troubleshooting hardware and app issues.
Tune our AI-powered ticketing system to automate self-service and reduce ticket volume.
Partner with teams to solve root causes and manage Okta, Google Workspace, and MDM.
Hightouch is an agentic marketing platform that helps brands turn customer data into action via a composable CDP. Founded in 2019 in San Francisco, we're a fast-moving, impact-driven team that values humility and kindness.
Provide voice and email technical support following ITIL Incident Management processes.
Troubleshoot applications, printers, MFDs, VPN, password reset, remote control tools, and operating systems.
Interact with internal and external stakeholders, manage ticket lifecycle, and ensure timely closure.
Anovia is an industry-leading technology outsourcing support provider specializing in telecommunications. With over 200 professional experts globally, it serves Fortune 500 companies.
Build and maintain Midnite's SaaS infrastructure including Google Workspace, M365, Slack, n8n, and Notion.
Provide 2nd and 3rd line technical support for corporate IT and support global onboarding/offboarding.
Automate workflows, support secure AI adoption, and manage office networks remotely.
Midnite is a next-generation sports betting and gaming platform built for a new wave of players. With over 400,000 players, we're a high-performance team operating at pace, with high ownership and constant iteration.
Own IT and cybersecurity for a fully remote workforce, including systems, SaaS, and hardware.
Lead security program with SOC 2 readiness, incident response, and risk assessments.
Manage IT support, identity and access, and build scalable processes for a growing company.
Frontline developed the first fully integrated wildfire defense system to stop ember-driven ignition. The company is a mission-driven, rapidly growing team focused on wildfire safety and climate tech.
Own and continuously improve internal IT operations, including endpoint management, identity and access management, and SaaS administration.
Develop and execute an IT roadmap aligned with organizational growth, manage budgets, and lead SOC 2 compliance efforts.
Build automations, enforce AI governance policies, and deliver security training to support a distributed workforce.
The company is a growing, fully remote organization focused on privacy and technology. It values operational efficiency, security, and employee productivity.
Manage IT support tickets and lead implementation of IT projects, including design and deployment of new systems.
Monitor SaaS and IT solutions performance and analyze gaps in key processes to improve IT infrastructure.
Support IT infrastructure strategy and assist with hardware procurement for a 100% remote workforce.
Caylent is an AI-first cloud services company that helps organizations modernize technology and move AI into production using AWS and Anthropic's Claude platform. They are a fully remote global company with employees in Canada, the US, and Latin America, fostering a community of technological curiosity.
Provide reliable, human IT support for all teams, managing access, SaaS tools, and the computer fleet.
Analyze and resolve technical issues, document learnings, and use AI tools like Claude to accelerate solutions.
Propose and lead process and tool improvements while collaborating on incidents and projects.
Workleap is a Montreal-based tech company founded in 2006 that builds Workleap agent and ShareGate, a Microsoft 365 migration and governance tool trusted by 15,000+ companies. The culture is builder-driven, fast, and transparent, focused on real impact.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.