Senior Customer Service Representative

Responsibilities:

• Perform clerical work including complex data processing functions.
• Check records for accuracy of information.
• Monitor and provide coaching to other staff.

Customer Service:

• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies.
• Answer telephone calls, emails and written correspondence and communicate applicant information.

Additional Tasks:

• Assist coverage with receptionist/front desk duties.
• Attend seminars, meetings and/or trainings.
• Follow all division and agency policies and procedures.