Experience Partner 2

The Experience Partner 2 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross functional collaboration, and a proactive approach to identify upsell and cross-sell opportunities. Responsibilities include managing a portfolio of clients, participating in pre-sales discovery, leading implementation planning, conducting program reviews, identifying upsell opportunities, serving as the primary point of contact, maintaining accurate records, and collaborating with internal teams.