Manage customer feedback channels and community platforms as strategic Voice of Customer programs, ensuring submissions are reviewed and categorized.
Engage directly with customers to gather additional context and insights, and coordinate with cross-functional teams to route and prioritize feedback.
Lead operational management of customer council initiatives, build relationships with participants, and develop reports highlighting customer sentiment and engagement metrics.
The partner company is a leading enterprise technology organization focusing on customer experience and product innovation. They operate with a collaborative and remote-friendly culture, fostering cross-functional teamwork.
Conduct studies and analyses to understand business needs and deliver actionable insights.
Manipulate large datasets using Python and SQL, and create visualizations with Power BI or Tableau.
Collaborate with internal teams and external clients to propose solutions and present findings effectively.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. It has 25,200 employees across 32 countries and is recognized for its people-centric culture, winning awards such as World's Best Workplaces™ 2025.
Produce detailed invoices for Platform Services customers with supporting documentation.
Pull billing data from multiple systems and consolidate into organized spreadsheets.
Communicate directly with Chinese-speaking customers in Mandarin to resolve billing queries.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. They are building one of the fastest-growing ecommerce companies and focus on warehousing, fulfillment, and freight services.