This role as a Sr. Strategy and Analytics Specialist will generate insights and strategic recommendations that drive the customer experience at Zapier. You will serve as a strategic thought partner to Customer Support leadership, focusing on leveraging data and analytics to drive operational improvements, inform decision-making, and support future-focused initiatives.

As the Customer Success Systems and Data Analyst, you will manage Gainsight, analyze data, track KPIs, and coordinate customer success projects. This role will drive customer satisfaction, engagement, and retention through operational excellence and data-driven decision-making. You will work closely with the Gainsight Administrator to optimize processes that support the overall customer journey.

As RevOps Systems & Tooling, you will be the architect and operator of our commercial tools, ensuring seamless integration, automation, and data hygiene across Salesforce, Apollo, HubSpot, Koala, and more. You’ll work closely with Sales, Marketing, and Customer Success to improve efficiency, reduce manual work, and support our outbound expansion.