Remote Customer service Jobs · Philippines

• Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
• Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
• Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.

Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.

• Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
• Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
• Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.

Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.