Remote Customer service Jobs • US

Join Certify as a Client Success Manager (CSM) to drive client satisfaction, retention, and growth in a fast-paced, dynamic environment. You’ll orchestrate complex client projects, navigate ambiguity with confidence, and build strong relationships with enterprise clients to transform challenges into successes. You’ll excel at managing multiple high-stakes accounts, leveraging data-driven insights, driving client expansion opportunities, and collaborating across teams to deliver exceptional client experiences.

Lead a team responsible for resolving complex customer cases. Drive day-to-day team operations, coach specialists, and improve workflows. Expected to dig into the product, understand nuances, and guide the team through ambiguity. Partner cross-functionally to ensure systemic issues are addressed and feedback loops stay strong contributing to the support function.

The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia’s customers. The CSE is a key member of the Customer Solutions team, acting as the main liaison on client-facing technical areas. The CSE ensures the resolution of complex issues and allows customers to take full advantage of the Algolia offering. You will act as a consultant, deliver ad-hoc services, and advise customers on best practices.

Assist clients with booking travel accommodations, manage reservations, and ensure a smooth and enjoyable experience from the moment they inquire until the end of their stay. Coordinate hotel reservations and other travel-related bookings while providing clients with details about accommodations,amenities, availability. Handle changes and modifications while communicating with guests via phone, email, and online platforms in a friendly manner.

As a Manager, Customer Success you are the day-to-day client partner and analyst coach, ensuring deliverables address key business questions and result in strong client satisfaction. You confidently manage data, and you care about finding answers for your clients. You'll constantly seek to learn new things and lean into new capabilities.

The Senior Manager of Customer Service will build strategy and drive company goals while providing best-in-class B2B customer experience, financial performance, and employee engagement. This role aligns customer service activities and initiatives throughout our Fortune Brands organization often partnering with sales, logistics, distribution, operations, and marketing to support customer priorities and service.

We’re looking for enthusiastic, hard-working, friendly individuals to support a huge network of veterans. This 100% remote position allows you to earn an incredible living while choosing working hours convenient for you and your family.

Join Clickstop as a Customer Experience Specialist for Pepper Joe's, where you'll be the first point of contact for customers across multiple sales channels. Provide exceptional service with a focus on one-touch resolution, manage order-related communications, and contribute to special projects that enhance the website and improve the customer experience. Success is measured by consistent delivery of exceptional service, understanding of quality control, and ability to drive meaningful change.

The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes using a self-serving digital-first approach. You will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, and working cross-functionally.

Lead the front line of the customer support team, build and scale systems, processes, and people to serve a rapidly growing customer base. Oversee Team Leads and frontline agents, manage call center partner, and own the operational strategy for delivering fast, effective, and empathetic support.