Remote Customer service Jobs · US

• Assist with campaign strategy and operations to advance civil liberties and civil rights at federal, state, and local levels.
• Coordinate with other teams and assist with research projects, strategic planning, and coalition calls.
• Support meeting scheduling, note-taking, and execution of campaigns aligned with ACLU's mission and values.

The ACLU defends individual rights and liberties guaranteed by the Constitution and laws of the United States, tackling issues like mass incarceration, LGBTQ+ equality, and privacy protections. It harnesses the political power of over 8 million members and supporters, with affiliates in every state.

• Engage with customers via Zoom and email as a technical consultant, providing product and best-practice guidance during the post-sales journey.
• Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• Build and maintain specialty competency in DevSecOps tools and GitLab use cases through training, certification, and creating reusable examples.

GitLab provides an intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.

• Own end-to-end onboarding and training for new Connect and Ad Sales customers.
• Manage customer lifecycle, driving adoption, retention, and growth using data.
• Oversee ad campaign execution and act as first-line technical support.

Dutchie is the leading technology platform powering the cannabis industry. It is a fast-growing company with a collaborative culture.

• Assist clients with booking, updating, and managing hotel reservations remotely.
• Provide details on amenities, pricing, and availability while handling changes accurately.
• Communicate professionally via phone, email, and messaging to deliver exceptional service.

Georgia DN connects travelers with hotel accommodations and reservation services. The company offers a flexible remote role with a supportive team culture and travel perks.

• Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
• Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
• Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.

OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.

• Provide exceptional support to veterans and their families, leveraging strong communication and problem-solving skills.
• Work fully remotely with a flexible schedule, attending weekly trainings led by top leaders.
• Utilize industry-leading resources and technology to uphold the company's mission of protecting every child and serving all working people.

Global Elite Empire Consultants is a third-party recruitment firm supporting a network of services for veterans. They are a small to medium-sized organization with a mission-focused culture emphasizing teamwork and dedication.

• Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
• Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
• Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.

• Lead day-to-day communication for assigned health plan clients
• Manage requests and deliverables with tight tracking
• Coordinate outreach, scheduling, field ops, reporting

• Assist clients with hotel research, bookings, and reservation confirmations.
• Communicate clearly with clients and maintain up-to-date knowledge of travel partners.
• Attend virtual onboarding and training to develop skills and stay current.

Destination Careers connects travelers with hotel and travel services. They offer remote work opportunities with flexible schedules and training for entry-level employees.

• Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
• Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
• Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.

Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.