You will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win/win environments for all parties you work with will drive your success in this role. You will prioritize maximizing customer satisfaction, retention, and growth.

We are looking for a Customer Success Manager based in India who will be responsible for developing long-term relationships with our customers. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.

Drive value realization for enterprise clients as their trusted advisor. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure customers achieve their automation goals and expand their use of Docsumo.

As a Client Success Partner (CSP), you will support clients in their digital training strategy through the 360Learning platform, ensuring contract renewals, business impact, and client portfolio management. You will define learning transformation roadmaps with clients, identify resources, and develop trust to identify new project opportunities.

As a Client Success Partner, you will support clients in their digital training strategy through the 360Learning platform, ensuring contract renewals, business impact, and relationship development, managing a portfolio of clients in a high-touch and low-touch mode. Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.