Remote Customer service Jobs · Coaching

As a CX Team Lead at Archive, you'll play a critical role in scaling our customer experience operation, acting as the bridge between frontline agents and management. This role involves ensuring daily queue performance, quality execution, and rapid response to emerging issues, ideal for someone who loves coaching and thrives in operational detail.

Lead the strategic execution of customer engagement and retention initiatives while overseeing a growing team of customer-facing professionals. Serve as a key leader within the organization, aligning closely with Sales, Operations, and Product teams to deliver outstanding customer experiences, drive market expansion, and support long-term growth across multiple territories. Focus will be on optimizing client satisfaction.

Lead a Customer Success team of 5–6 CSMs and ensure customers achieve measurable value from the platform. Manage day-to-day operations, guide the team through renewals and expansions, and help refine Customer Success processes as EasyLlama scales. This role requires balancing strategy with hands-on coaching in a dynamic environment.

Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software. Tackle customer challenges, drive proactive support programs, and influence service strategies—all while helping your team grow and succeed. Gather and analyze the most critical information needed to understand problems and generates innovative ideas and solutions.

Looking for a Delegation Coach to work directly with clients and their virtual assistants, ensuring smooth task delegation, effective workload management, and long-term partnership success. The role supports approximately 15–20 active accounts, focusing on establishing clarity in role scope, improving fit and performance early in the engagement, and driving measurable outcomes through better delegation habits and workflow structure.