Remote Customer service Jobs • Coaching

We’re hiring a Documents Team Lead to manage a team of agents who handle escalated documentation issues, fraud prevention, and onboarding quality for professionals using the Clipboard Health platform. As the Team Lead, you’ll be responsible for agent performance, quality control, queue management, and cross-functional alignment. You’ll coach SMEs to apply good judgment, ensure documentation standards are followed, and help maintain trust and safety at scale.

As a Customer Support Lead, you’ll work closely with a group of 4 to 6 Team Captains, each leading their own team of 8 Support Drivers. Your role is to help them thrive as people leaders, grow in their leadership journey, and ensure that our day-to-day operations run smoothly. You’ll also support meaningful projects that improve how we serve our customers, the team and Jane.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.

As a Customer Care Supervisor, you will be responsible for ensuring stakeholders receive delightful service. You will work with Customer Care Representatives to ensure they receive proper coaching to offer this service while meeting OKRs, KPIs, and SLAs. Your role will focus on understanding and managing resources to exceed results, while also working to improve the efficiency of the department.