Remote Customer service Jobs • Coaching

The Manager, Customer Support will empower a growing team and impact the development of processes as Jobber scales. This role involves being a strong voice for customers, improving customer experience, and establishing coaching techniques in a high-volume customer support environment. You will lead by example, becoming an expert in the product and creating an environment that thrives on feedback and continuous improvement.

As a Worker Operations Team Lead, you'll coach your team to provide exceptional customer experience. You will monitor agent performance, provide feedback, and identify performance issues. You will also handle customer escalations and become a product expert to coach agents effectively, ensuring the customer experience remains the focal point.