Remote Customer service Jobs · Cross-functional Collaboration

• Develop and maintain strong client relationships as a trusted advisor, understanding needs and identifying upselling and cross-selling opportunities.
• Implement strategies for consistent customer satisfaction and retention, managing contract renewals and RFPs.
• Conduct regular business reviews, provide tailored solutions, and advocate for customer needs across internal teams.

EverDriven partners with school districts to provide safe, reliable transportation for students, including those experiencing homelessness, living with disabilities, or outside traditional bus routes. The company operates with a tech-powered, human-led model and a culture rooted in integrity, collaboration, and continuous improvement.

• Own the Commercial SMB business end to end, managing accounts, cases, outreach, and retention.
• Build a proactive success model that catches risk early and drives onboarding and expansion using AI.
• Lead the AI agent rollout for SMB, designing and testing agents with the AI team.

Wrapbook is the AI platform for production finance, built for feature films, TV, and commercials. With backing from investors like Andreessen Horowitz and a team of 350+, it uses AI to transform finance workflows.