Own end-to-end planning and execution of 200+ open enrollment benefit fairs annually, including logistics, vendor management, and staffing.
Build scalable systems for the program, from swag shipments to post-event reporting, and serve as cross-functional partner across teams.
Manage internal corporate events and support the annual client conference, tracking budgets and driving continuous improvement.
Lantern is a specialty care platform that connects people with top specialists for surgery, cancer care, and more, delivering cost savings and dedicated care support. Trusted by the nation's largest employers, it serves over 6 million members and fosters a culture of inclusion, grit, and humanity.
Monitor marketplace activity to identify suspicious behaviors and prevent fraudulent transactions.
Analyze data to detect fraud patterns, emerging risks, and potential attack methods.
Collaborate with product, data, and engineering teams to improve fraud detection and prevention systems.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs at partner companies. It operates in a fast-paced, scaling environment with a global user base.
Own and continuously improve the customer experience quality framework across support interactions.
Analyze customer feedback and operational data to identify root causes and improvement opportunities.
Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into improvements.
It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.
Lead the enterprise-wide AML/CFT risk assessment program, including periodic and event-driven refresh cycles, methodology updates, and governance reporting.
Oversee AML/CFT risk assessments for new products, partnerships, and business initiatives, partnering with cross-functional teams to identify risks and define controls.
Collaborate with internal audit, compliance, and technology teams to identify control gaps, ensure remediation, and represent the AML/CFT risk function in governance forums.
Pathward is a financial empowerment company focused on creating financial inclusion for all by removing barriers to financial access. It is a hybrid, remote-office company with onsite locations in several US states, valuing diversity and a humble, hungry, smart approach.
Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.
Manage and grow customer relationships, serving as the primary point of contact and advocate between customers and internal teams.
Conduct regular business reviews to align customer strategic objectives with Insurity's products and services.
Monitor customer satisfaction and usage patterns to proactively address churn risk and identify upsell opportunities.
Insurity empowers insurance organizations with configurable, cloud-native insurance software. As the largest cloud-based provider for the P&C market, they are trusted by top carriers and brokers, with an award-winning onboarding and a culture fostering innovation and teamwork.
Define and execute the long-term Scaled Customer Success strategy for SMB and Schools segments.
Lead, coach, and develop frontline managers to drive adoption, retention, and customer value.
Collaborate cross-functionally with CS Operations, Product, Marketing, and Sales to optimize the scaled coverage model.
Newsela is a leading education technology company that provides AI-powered learning solutions for K-12 classrooms. The company is fully remote, with a collaborative culture focused on student engagement and teacher empowerment.
Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.
Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
Use data and customer health metrics to advocate for customers and drive retention outcomes.
Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.
Operate as part of an Account Team pod, owning customer health and churn lifecycle.
Manage churn risk end to end, partnering cross-functionally to remove blockers.
Proactively monitor account health signals and act before they become escalations.
Dutchie provides technology solutions for cannabis dispensaries, focusing on customer success and account management. The company is a growing SaaS platform with a collaborative culture and a pod-based team structure.