Ensure customers' success is championed and protected. Act as the shield guarding the realms of communication, ensuring customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy, human warmth, and technical expertise.
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Brightspeed is seeking a driven, creative, experienced, and energetic leader to support their life and safety customers by acting as the primary point of contact for all customer technical, operational, and escalated issues. The Operations Service Manager will also analyze customer/network outage trends to identify actionable steps to improve service performance.