Remote Customer service Jobs · Cybersecurity

• Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
• Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
• Build and drive critical situation management processes and playbooks for common scenarios.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.

• Serve as a flexible technical resource for challenging customer situations, partnering with CSMs on short-term engagements.
• Lead hands-on platform optimization, configuration reviews, and best-practice tuning to prevent recurring issues.
• Document session recaps, advise on underused features, and surface patterns to Product and Engineering for systemic improvement.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting their behavioral AI platform, they foster a culture of innovation and security.